AAA Smart Home Security

Justin V. 

on Yelp

3 years ago

Manuel handled my install today, couldn't ask for a better service. Came right on time , went over my purchase order before installing and gave me a heads up with the amount of time it would take. I had a lot of questions and didn't want to seem like I was overwhelming but Manuel was great with answering all my questions and helping me understand the system. Rather than just leaving me with video tutorials on the control panel he took the time to show me just about everything I can do with this amazing new panel. I really ap... read more

D. R. 

on Yelp

3 years ago

Since 2013, we had Safe Security who must've sold to AAA Smart Homes as all of a sudden, we get dropped with NO notice. I was surprised to learn we had no service! They have no cancellation record from us as we never canceled our service. I asked to reactivate our service, they said we needed to update our system or else! Since our system works fine, I refused their business and found another monitoring company. I am very disappointed in AAA Smart Home. 

Alice H. 

on Yelp

3 years ago

Our previous security company was purchased by AAA Smart Home and because our equipment was over ten years old, a new system was installed. After quite a rocky start, Derek was dispatched to our home to remove the new system. He was knowledgeable, professional, and pleasant, and took the time to really hear and understand our complaints. All issues were remedied and questions answered and based on Derek's assurance, we remain AAA Smart Home customers. If this review was based solely on Derek's performance it would have been ... read more

Malia B. 

on Yelp

3 years ago

Manuel was the absolute best. He was extremely knowledgeable about not only the product but the installation as well. He was super patient and kind and thoroughly explained each step of the way. I truly hope AAA Smart Home hires more people as knowledgeable and friendly as him. Thank you again! 

Rosie E. 

on Yelp

3 years ago

We were comparing systems and found that most systems are pretty much similar. Price and quality were important to us but of course, customer service is of the utmost priority. AAA Smart Home is wonderful. From sales (with Daniel) to the installation and training (with Wes), the whole experience was pleasant and painless. Wes took his time with the installation to make sure we had everything where we wanted it to be. He also was very patient in teaching us how to operate our alarm system. Unfortunately, our doorbell system w... read more

Amy H. 

on Yelp

3 years ago

AVOID this company!! We were Safeguard customers before they were bought by this company. Terrible company for existing customers. They bounce you between departments when you need help. Our equipment is old and we were looking to upgrade to new equipment with new features. Never got any call backs when we reached out to sales. So I stopped trying. Then the company called me not because I had reached out but instead it was because my equipment is on 3G and they are not going to support it anymore so they said I had to pay th... read more

Tim M. 

on Yelp

3 years ago

I recently had a security system installed by a Tech named Chad. Me and my wife are super happy with the service he provided. He was professional, patient, honest, took his time to explain everything to us and make sure we got everything we needed. I will continue to refer people to AAA Smart home. Chad deserves a raise or bonus, he is one hard worker. Thank you Chad! We are 100% satisfied with everything he has done. 

Vikas J. 

on Yelp

3 years ago

Manuel from AAA Smart home made everything look easy. He consulted me before every placement and was knowledgeable and patient with my many questions. He informed me upfront how much time it would take for the installation and went over my order before starting the install to avoid complications later. If i'm being honest, AAA was not my first choice but with their thanksgiving specials, I got a kick ass deal and went for it. So far so good and my only call out is the voice command is too fast. I am use to the slow calm voic... read more

Emmanuel M. 

on Yelp

3 years ago

Communication throughout the entire install process was awesome! Super easy process, Manuel did a great job