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AAA Smart Home Security
- Security Systems
- Tempe, AZ
About this business
Location details
8312 S Hardy Drive, Tempe, AZ, 85284, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Beware of false quotes from this company. I was asked if I wanted to upgrade my system and lower my monthly monitoring charges by around $20 per month. Instead I got some cock and bull story about a new rate which is about $10 more per month than I was quoted. I wasn't aware of this rate increase until after the installation was complete. In fact with all the additional equipment they sold me I am now paying $34 per month more than I was before this marvelous upgrade. Not worth it. Just an addition to my original review. It ... read more
Business response:
Dear Ron, please accept our sincerest apologies. This is never the experience we want any of our Members to have. We will reach out to you directly to discuss the details and address the issue.
First I would like to say I have used Safegard security for 18 years. Somewhere along the way A3 bought them out. And this is where the story begins. Safe guard was awesome responsive and amazing. A3 is horrible. If you want to stay on hold never get a call back and be looped on there answering machine. I suggest this is the right place. My alarm started ringing yesterday and I waited on hold until I got a message to go on line and follow the instructions since they are closed until tomorrow morning. to solve my problem whic... read more
Business response:
Dear Dennis, Thank you for your feedback. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Tarek completed an excellent installation at my residence. He showed up promptly on time and thoroughly walked me through the installation process. He also answered all my questions and made recommendations for other products when I asked. After the installation which took all day Tarek thoroughly walked me through on how to use the system. Highly recommend A3 home security and installation by Tarek who was awesome.
Business response:
Thank you for your feedback Tracy! We are so glad to hear your installation went well. Please let us know if we can be of further assistance to you.
I usually don't leave negative reviews but after reading other reviewers having similar issues as I have experienced, I have to share my dissatisfaction with AAA Smart Home. I made a service call and set up an appointment back in October 2021 (4 months ago). My system had stopped communicating and they couldn't fix it over the phone. No one showed up and no one called to follow up. I sent them an email letting them know but still no response. Yet I continued to be billed. Now, February 2022, I am getting calls and emails dai... read more
Business response:
Thank you for your feedback Deidra. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Now that I reported a more detailed review I thought it's time to update as things progressed: 1. Honesty : I give A3 smart homes less than one at the conclusion of our installation I signed technician tablet and when it was sent to my email as PDF FORMAT for my records the contract mysteriously changed to us that showed lack of honesty and integrity and even though the company through its own investigation to my knowledge admitted to the mistake but also inadvertently admitted in the companies responses to these reviews but... read more
Business response:
Thank you for your feedback Steve. We understand your frustrations and sincerely apologize for the experience you had, which was not our intention. We take trust and transparency very seriously and took an in depth look into this issue. As you know from your conversations with our Member Experience team the issue you experienced was a rare system problem that we have since corrected. Someone from our team will be reaching out to finish processing your request.
Manuel handled my install today, couldn't ask for a better service. Came right on time , went over my purchase order before installing and gave me a heads up with the amount of time it would take. I had a lot of questions and didn't want to seem like I was overwhelming but Manuel was great with answering all my questions and helping me understand the system. Rather than just leaving me with video tutorials on the control panel he took the time to show me just about everything I can do with this amazing new panel. I really ap... read more
Business response:
Thank you for your feedback Justin! It truly made our day. We are so glad your install went well and you are loving your new system. Please let us know if you need anything else, we are always here to help!
Since 2013, we had Safe Security who must've sold to AAA Smart Homes as all of a sudden, we get dropped with NO notice. I was surprised to learn we had no service! They have no cancellation record from us as we never canceled our service. I asked to reactivate our service, they said we needed to update our system or else! Since our system works fine, I refused their business and found another monitoring company. I am very disappointed in AAA Smart Home.
Business response:
Thank you for your feedback D. R. We are sorry to hear you had less than a perfect experience. We would like to look into how we can improve your experience but we need more information to locate your account. Please look for a private message requesting more information.
Our previous security company was purchased by AAA Smart Home and because our equipment was over ten years old, a new system was installed. After quite a rocky start, Derek was dispatched to our home to remove the new system. He was knowledgeable, professional, and pleasant, and took the time to really hear and understand our complaints. All issues were remedied and questions answered and based on Derek's assurance, we remain AAA Smart Home customers. If this review was based solely on Derek's performance it would have been ... read more
Business response:
Thank you for your feedback Alice! We are so glad to hear that Derek was able to assist you. We will be sure to let him know you are pleased with his service. Please let us know if we can be of further assistance to you. Thank you! - Ashley
Manuel was the absolute best. He was extremely knowledgeable about not only the product but the installation as well. He was super patient and kind and thoroughly explained each step of the way. I truly hope AAA Smart Home hires more people as knowledgeable and friendly as him. Thank you again!
Business response:
Thank you Malia for your kind words! We are so happy your installation went well and that Manuel provided your with great service. We will be sure to tell him you are pleased with his service. Please let me know if we can be of further assistance to you. Have a wonderful day! - Ashley
Frequently asked questions about AAA Smart Home Security
How is AAA Smart Home Security rated?
AAA Smart Home Security has a 4.8 star rating with 4,833 reviews.
When is AAA Smart Home Security open?
AAA Smart Home Security is closed now. It will open on Monday at 7:00 a.m.