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ACC Medlink
- Healthcare
- Punta Gorda, FL
About this business
Location details
25591 Technology Blvd, Punta Gorda, FL, 33950, United States
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This was a very disappointing experience. The crew made the trip in 12 hours with 3 stops. The google mapped tripped was an estimated 12 hours without stops, which meant that the crew drove well over the speed limit. During the three stops, there was not one time that any food or drink was offered to my father. The was no tv or any entertainment during the 12 hour trip and what was advertised as a memory foam transport bed was a narrow gurney which my father was strapped in to for the entire 12 hour trip. I would never ... read more
Business response:
We appreciate your feedback, Chris. Do not hesitate to reach out to us at (800) 550-1025. If you have additional details regarding your experience, we would like to hear more.
Do not use this company! We book transportation for my mom and within 24 hours of booking, her condition changed for the worst. We canceled and gave this company a week's notice, and they still billed us over 4,000 dollars. My mother passed away and no services were rendered. The company is still billing us for the partial costs of more than 4,000. Do not book medical transportation with this company unless you are 100% sure you or your loved one will use it. Two thumbs down!
It sounds good but one things it's to much and it's not far if ur a veteran they should get rides free to them it's enough veteran has to pay a high price for wonderful rides after fighting for our country then have to come home a pay for a high price ride and that's the thanks they get
Do NOT use this service. They transported my aunt from assisted living in FL to PA. During the trip they never moved her from the gurney, did not give her anything to eat, did not change her pullups once, did not give her meds, and only gave her one drink the whole trip. I was VERY disappointed and should have just moved her myself.
Do NOT pay for this service from this company. They moved my aunt from FL to PA. She was never moved from the gurney during the whole trip. They did not feed her or change her and only gave her one drink the whole trip. The did not give her her meds. They arrived early and the facility was not ready for her. VERY disappointed.
Overall I was pleased with the service. However, it seems like there was somewhat of a communication breakdown as it relates to the moving timeline. I was initially told an 8PM pickup would result in my mother arriving at 1PM the next day. Then I was provided multiple arrival times of 2PM, 4:30PM, 5:30 and lastly 6:30PM. That is a significant miss from what was initially promised and extremely disappointing.
Business response:
Thank you for the great review, Don. Usually we have to work around the sending facilities discharge hours and the accepting facilities receiving hours, and the times may change.
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Business response:
Thank you for the 5-star rating!
Thank you for my mom's sake.
Business response:
We appreciate the 5-star rating, Rick!
Fantastic service!
Business response:
The team here at ACC Medlink is thrilled to receive such great rating, thank you!
Frequently asked questions about ACC Medlink
How is ACC Medlink rated?
ACC Medlink has a 4.7 star rating with 2,187 reviews.
When is ACC Medlink open?
ACC Medlink is open now. It is open 24/7.