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Alderman Automotive
- Used Car Dealers
- Fishers, IN
About this business
Location details
13875 Trade Center Drive, Fishers, IN, 46038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:00 a.m. to 7:00 p.m. | |
| Tue | 09:00 a.m. to 7:00 p.m. | |
| Wed | 09:00 a.m. to 7:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 09:00 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Have a tendency to not provide a clear and precise explanation of their warranties, and coverage options. Give misleading options on solutions to mechanical issues. Become very condescending when clients do not wish to spend thousands of dollars on repairs. Made me personally feel stupid because multiple times in a row I was informed that my warranty would cover a repair that my car needed, drove an hour to get to the dealership for repairs, waited for over four hours, just to be told that my warranty actually doesn’t cover ... read more
I owe $20k on a car I bought and only drove 7k miles. It’s in my driveway totally inoperable! Buying a car from you all has been a nightmare!
It was the worst car buying experience I ever had in my 50+ years of buying used cars! -10 ⭐️’s.
Delivered the truck 3 weeks after being purchased due to working on a check engine light. Within 20 miles of receiving and driving the truck, the check engine light came back on but this time for the transmission. I have been attempting to get in contact with the GM to agree on a resolution but cannot get any higher than a salesman and continue to get ignored about coming up with a resolution.
Business response:
Troy, thank you for bringing this to our attention. I’m sorry to hear about the ongoing check engine light concern with your truck and the delay in communication regarding next steps. That is not the ownership experience we aim to provide at Alderman Automotive. We understand how frustrating it is to be without clear answers, especially after waiting for repairs and then having the issue return so quickly. Our team is actively reviewing the situation to determine the right path forward, and we are committed to working toward... read more
Alderman Automotive sold me a vehicle that almost immediately became a serious and expensive problem. Before buying, I made clear that reliability was my top concern because I needed dependable transportation for my daily commute to school. I specifically raised that concern, especially because I was at the dealership dealing with my prior vehicle’s engine and transmission failure. I was told about a cosmetic issue, but nothing that fairly conveyed the degree of mechanical risk involved. Within two weeks, the car was inopera... read more
Business response:
Clayton, we’re sorry to hear that you feel this way about your experience. When you purchased the 2018 Honda Accord, the vehicle was sold as a used vehicle and was inspected prior to sale. At the time of purchase, you also elected to cancel the extended warranty that was originally available with the vehicle. Several weeks after taking delivery, you brought the vehicle to a Honda dealership, who provided you with a repair estimate and asked us to cover the cost. While we understand that unexpected repairs are frustrating, th... read more
Steve Winburn, the salesman, was great. Finance department called me back to the store 3 times because they, apparently, forgot to have me sign some papers. When I got home, I noticed there was a crack in the windshield. When I talked to the sales manager, he told me that he would get back with me shortly-- I never heard back and every time I try to contact him, he is "busy".
Business response:
We appreciate your feedback. While we're pleased to hear that Steve took good care of you, we apologize for the paperwork issues and the lack of follow-up on the windshield. You shouldn't have had to make multiple trips, and you definitely should have heard back from management. Please contact us at (888) 519-0533 so we can resolve the windshield issue.
My experience with Alderman Automotive in Fishers was mixed. I do appreciate that they were able to get me approved for a vehicle despite my credit history, and for that I am thankful. However, the pricing and add-ons were concerning. The car was originally listed for $17,450, but the paperwork showed the vehicle price increased to $18,000, and several additional items were added that significantly increased the total. These add-ons included $399 for an anti-theft system, $995 for a ceramic coating, $1,000 for GAP, and $1,80... read more
Nice people but my experience was not good. Mechanic left a wrench sitting on engine and tried to start car. This damaged the engine to the point that it had to be rebuilt. Unfortunately only one of their mechanics is capable of doing this and he had health issues. My biggest frustration is that things did not progress on time table that I was told on several occasions. Eventually it got done and they did the right thing in covering repairs. To further create a negative experience the rear bumper was scratched while in their... read more
I used a $49. 95 coupon for oil change and tire rotation. I brought my own oil filter. I was told my tires had good tread but a rotation was never done. I asked for a reduced price but was told it was a package price (even though I didn’t receive the package). I don’t plan on returning or suggesting anyone try your company.
Frequently asked questions about Alderman Automotive
How is Alderman Automotive rated?
Alderman Automotive has a 4.6 star rating with 1,796 reviews.
When is Alderman Automotive open?
Alderman Automotive is closed now. It will open tomorrow at 9:00 a.m.