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Alert 360 Home & Business Security Wichita
- Security Systems
- Wichita, KS
About this business
Location details
625 South Anna Street, Wichita, KS, 67209, United States
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Alert 360 is a scam. DO not use this company. There is another company that sells you the alarm with claims that they wash their hands if in 90 days then Alert 360 will begin billing you for a higher amount than was agreed upon. I had my house up for sale and ask before signing what would happen when it sells because I am moving. They said we will come remove it and put the old alarm system back in at no charge and set it up at your new location so you can take it with you. I agreed and agreed in the pricing but alert 360 af... read more
Do not use Alert 360 under any circumstances. They will take your money and you won't even know it. And even if you speak to them on the phone and tell them you do not use their services they will not cancel it and then send you a notice from collections. They are a scam.
Business response:
<p>Thank you for providing your feedback, *******. Alert 360 prides itself on providing industry-leading customer support, and we never want to have a negative interaction with a customer. Upon researching your account, I see you wereunder a valid agreement with Alert 360, and in addition to signing the Alarm System Monitoring Agreement you also signed a “No Secrets” document which restates the terms of the agreement in plain English in order to avoid any misunderstandings. Our team made attempts to reach you to discuss your... read more
They owe us 8 months of service and haven’t paid us. We didn’t have service for 8 months but they continued to take out of our bank account
This company doesn't deserve one star. They installed faulty equipment that they won't/can't fix and all they keep saying is that we need an upgrade which will cost more money. Why would I want to spend more money for a service we've never been able to use? They've sent techs out several times and they can't even fix the equipment they installed to begin with. We got woken up at 2am by this faulty equipment that they can't fix!
Just got off phone with Alert 360. I was informed that i own the Control Panel and all the equipment, installed in my home. So i asked the tech to help me replace Control Panel, since i have same panel, new in box that i would like to activate. The answer was. Pay us $150 for us to send out a technician so he/she can LOOK at the new panel Basically, they are trying to control consumers, replacing panels, adding new sensors etc. They are trying to make a buck out of everything they can, while charging $45/month in subscriptio... read more
I have been lied to and cheated. I am very disappointed with alert 360. Over the last 5 years I have had multiple properties with Alert 360. I've referred many family members and friends to Justin G*****, the local sales rep. Any time I needed to add another property Justin was available instantly. However, sales should not be all about that commission check and should always be followed up with service and that's where Alert 360 has failed me over and over again. When I call Justin for help, he answers until he realizes I d... read more
Alarm system stopped working (screen completely shut off even though outlet plugged into was working) and called Alert 360 help line, which said they would send a tech out at a specific date and time after 2 weeks. Tech never showed up, so we called Alert 360 again, who stated they would send another tech and confirmed another date and time after another 2 weeks. Second time, tech still did not show up. Called Alert 360 again who apologized for the confusion and then was insistent on purchasing a renewal with installment of ... read more
Business response:
Thank you for sharing your feedback, Ms. *******. Alert 360 prides itself on industry-leading customer service and our use of the newest state-of-the-art technology, and we are truly sorry to hear you don't feel that standard was met in your interaction with us. We are always trying to improve as a company and will utilize this experience as a learning opportunity for the future. We're sorry to lose you as a customer and hope to have the opportunity to serve you again in the future. Best, Ashley R., Social Media Manager
We were consistently billed for services that were not provided, had to deal with "non-emergency technical issues" that would trigger an audible alarm in the middle of the night and told that would have to pay for upgrades to equipt to solve service issues. I don't think this was an intentional attempt to scam anyone, just a result of bad customer service.
Business response:
Thank you so much for sharing your experience with us, *******. Alert 360 sets a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We are always trying to improve as a company and will utilize this experience as a learning opportunity for the future. We're sorry to lose you as a customer and hope to have the opportunity to serve you again in the future. Best, Ashley R., Social Media Manager
Technician left in the middle of the install. After he left, I noticed that he drilled a hole in the wall and pulled wiring through but did not place wall plate. I called 360 Alert and asked to speak to a supervisor. The customer service representative did not allow me to speak to anyone and a few days later I was charged $163 for an incomplete installation. A second technician came and finished the install but did not have the smart lock I was charged for. After he left, the new motion detector he installed did not work. I ... read more
Frequently asked questions about Alert 360 Home & Business Security Wichita
How is Alert 360 Home & Business Security Wichita rated?
Alert 360 Home & Business Security Wichita has a 4.9 star rating with 2,238 reviews.
When is Alert 360 Home & Business Security Wichita open?
Alert 360 Home & Business Security Wichita is open now. It is open 24/7.