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Alert 360 Home & Business Security Wichita
- Security Systems
- Wichita, KS
About this business
Location details
625 South Anna Street, Wichita, KS, 67209, United States
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It took two(2) service call more than a month to fix the problem. Maybe your company need better or a quality control program?
Only cares about the money, not the Customer. When you need something, it better be before you sign up, because after they only care about the dollars.
Business response:
Alert 360 prides itself on industry-leading customer service, and we always want to do everything we can to resolve a customer's concerns. Our records indicate Mr. ********* entered into a 36-month agreement valid through April 2022. This agreement also includes our "No Secrets" form which restates all agreement terms in plain language. The "No Secrets" page states customers are responsible for payments due under the terms of the monitoring agreement even if they move and no longer use the security system installed under the... read more
I DON'T LIKE BEING DECEIVED, ESPECIALLY IF I PAY FOR MY SERVICE ON TIME AND HAVE THE PRODUCT UNDERWARRANTY. ALERT 360 WILL DO A 360 ON YOU ALL RIGHT! I have been a customer for 8 years, but once my warranty grid system failed, the company asked me to signed a disconnect notice because it was not feasible for them to pay a technican to come 100 miles from Mobile to service my system. The company does not value long term customers when it is upgrade time even if their product is under warranty and the customer agrees to pay t... read more
Business response:
Alert 360 prides itself on industry-leading customer service, and we always want to do everything we can to resolve a customer's concerns. The authorized dealer (********************************) that sold and serviced your system is no longer licensed in the state of Alabama, and we have no authorized dealers in that area. Since we are unable to service your system we have agreed to release you from your contract with no further obligation. We are always available to answer any further questions you may have regarding this ... read more
My husband and I have had zero success with Alarm 360. We have repeated asked for a copy of our 3 year contract that we apparently signed and agreed too when Alarm 360 was installed. We sold our home and contacted 360 to cancel our service and was told about this three-year contract then. So after realizing we could not transfer our service to our new apartment in a different state we were furious. So not only do we not have an alarm system, we still pay the monthly fee $50. They did give us a grace period of three months af... read more
The technician that came today was very courteous and professional. My issue is with your company and the quality of equipment you've provided me and your refusal to own up to that. But, don't worry about it, because our business arrangement will soon come to an end!
Business response:
Alert 360 prides itself on industry-leading customer service and uses the neweststate-of-the-arttechnology. We always want to do everything we can to resolve any customer's concerns, andwe have made every reasonable effort to rectify this matter amicably with this customer. We have offered options, and we remain open to discussing this matter and welcome Mr. Hendrix to reach out to us if he would like to work with us on resolving this complaint.
Alert 360 has bad business practices. They extend contracts without with their customer's knowledge. I was put into 3 years extension at the time we moved from one home to another without my approval and now they are sending me to collections. I have excellent credit and will not pay them. I will dispute all chargers and file a small claims against them for fraud if needed. Extreme caution with this company and be sure to get a copy of everything you sign and understand the terms. Better off completely avoid them.
Business response:
Mr. ******* was under a valid agreement with Alert 360, and in addition to signing the Alarm System Monitoring Agreement he also signed a "No Secrets" document which restates the terms of the agreement in plain English in order to avoid any misunderstandings. We attempted to speak with Mr. ******* on numerous occasions to discuss his account, without a response. We have no record of prior issues regarding Mr. *******'s security system. At this time Alert 360 does not have an active account with Mr. *******. We recommend he r... read more
I have contacted Alert 360 numerous times because the camera for my door isn't working. I've received the message that it was my internet as the problem. After their technician came out it was identified that it was not my Internet at all. Three different firmware updates and I am still having issues being able to consistently access my camera. A contract works both ways: I should receive the service promised in the terms to be expected to make payments. The office of the CEO actually told me that they would cancel their ser... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, *****. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R. Social Media Manager - Alert 360
Been having trouble all week with our one camera had someone come on Tuesday to fix quit working 24 hours later then had someone come today hopefully it is fixed because we had almost 7000.00 stolen from our property and couldn't see who done it because the one camera was not working!! Hopefully it's fixed now
Business response:
Thank you for providing your feedback and letting us know about this issue, Daniel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R. Social Media Manager - Alert 360
My mom had alert360. She passed away. I contacted this service to cancel her service. I get contacted today to say that her contract with the service was not up and her estate is responsible for paying the the remainder of her contract of 13 months. What a disgrace to tell the family that we are sorry for your loss but even though your mom has passed she is still responsible for the remainder of her service contract. That came from the office of CEO
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your initial interaction with us. The experience you've described is not indicative of the service we strive to provide. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R. Social Media Manager - Alert 360
Frequently asked questions about Alert 360 Home & Business Security Wichita
How is Alert 360 Home & Business Security Wichita rated?
Alert 360 Home & Business Security Wichita has a 4.9 star rating with 2,238 reviews.
When is Alert 360 Home & Business Security Wichita open?
Alert 360 Home & Business Security Wichita is open now. It is open 24/7.