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All My Sons Moving & Storage
- Movers
- Austin, TX
About this business
Location details
500 E. Ben White Blvd, Suite, Suite # E-350, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Worst moving experience ever and that's saying a lot. Changed double the quoted priced, broke several items and didn't finish the job. Don't even use this company if it's last resort
Business response:
Scott, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your time... read more
If I could give them zero stars I would. This company is fraud. The worst customer service I've ever experienced in my life! Do not give them your money. They gave me an original "hourly rate" quote and then called to change it to add on another mover and multiple extra fees THE DAY BEFORE MY MOVE! After they already had my $$ for the deposit. So they lie to you to get your deposit and then change it the day before. When I asked why it's changing the day before my move the guy immediately started raising his voice and yell... read more
Business response:
Thank you for reaching out. We appreciate you sharing your experience. We are committed to providing the highest level of service to our customers and recognize that we have room for improvement. Our sincere apologies for not meeting your expectations. Thank you again.
The movers broke many items and packed my storage unit without waiting for me to see what else was damaged. The final cost was also much more than the quote and payment was demanded before unpacking the truck was completed which distracted me to overseeing the horrible packing of my storage unit. I've never experienced such carelessness of someone's belongs and disregard for a request for certain things to be delivered or placed in certain areas. I move a lot for my job and have never experienced such unprofessional and unhe... read more
Business response:
Rachel, , We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or... read more
I used this moving company and they disappointed me badly. The movers showed up to my house with no tool kit what so ever. No allen wrench or screwdriver which was all I needed to disassemble my bed. The hourly rate was $153 for me and because of this lack of efficiency they took WAY longer than I was quoted. I was quoted $350 (minimum) to $650 (maximum) to spend on my move. The movers stopped the clock and I was absolutely shocked to see a total of about $830. Mind you I am a single girl with only bedroom furniture, no livi... read more
Business response:
Paige, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want... read more
We booked them quite a ways out and spoke at length with their salesperson. I also spoke with their manager to work out some details since our complex was paying. I was told we were all set, we received multiple emails telling us how to pack and were told around two days before the move, they'd reach out and let us know arrival time. Today, one day ahead of our move, a person I've never talked to before wants to speak to me to 1) tell us how to pack, 2) ask where to park and 3) get payment information. I've already gone... read more
Business response:
Cyndi, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want ... read more
Worst moving experience ever. I was quoted $2500 for my move and was charged over $4000 when we arrived. I did not add anything to the move or change addresses from the origial quote. They packed my items and we still had several items damaged and one missing all together. These items where family heirlooms but still had actual monitary value of thousand of dollars to replace (If they could be found at all). Their responds was to offer me $75 (which was base on the weight of the items). This was an insult on top of being ... read more
Business response:
Our commitment to our customers is to ensure that all items are handled with the highest level of care. Blake, we sincerely apologize for the necessity to file a claim in the first place as this is the opposite of our commitment. Recognizing that there is always room for improvement is the first step to providing the absolute best moving service. To be the best for our customers is our goal every time. Please reach out to us at 866-941-1849 so that we may work with you directly to resolve your claim. Thank you for the opport... read more
Do NOT USE!!! We were quoted a $225 rate, but when they arrived, they changed the rate to $279 once our furniture was inside their moving truck. Were told because it was later in the day they sent five men instead of 3-4 and that increased the rate. Well, might as well send three because one was on the phone the entire time arguing with another customer. And the other was barely moving anything. And sure, I am going to have you unload my truck and not move it. I was bent over a barrel at that point, so I had to accept the in... read more
Business response:
Angel, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful ... read more
DO NOT USE!! We were quoted a decent price on the phone ($388-$400). However, when we went to pay, our total came out to be $789 (including the $100 deposit). We had them move a dresser, two nightstands, a bed, and a couch. The move was a first floor unit to another first floor unit. It honestly felt like we got scammed. Don't quote so low if you're going to charge that much.
While the workers were nice and worked hard given the tools they had, the management has poor business practices. They quoted an hourly rate, but made sure that the move takes as long as possible. As the guy was disassembling my bed, I asked him why they didn't give him an electric drill. He said they did give him one but not a charger. One of the two guys it was his first day so they were going more slowly than normal, yet still charged me the same hourly rate. They only told me about the 15% "fuel surcharge" after the... read more
Business response:
Scott, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your time... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.5 star rating with 2,669 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.