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All My Sons Moving & Storage
- Movers
- Austin, TX
About this business
Location details
500 E. Ben White Blvd, Suite, Suite # E-350, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Appallingly unprofessional, so incompetent the move got canceled before the movers even showed up. The manager shows open contempt for his customers. Move yourself before considering these people. In response to Marie's reply, I want to make it clear that her comment contained outright lies. First, the company canceled my move so it certainly isn't working to prevent cancellations. Second, it canceled because it did not want to address my complaint about gross unprofessionalism with its staff. Do not use these people.
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention.
First of all they showed up smelling like weed. I get it, it's Austin, but damn be a little more professional. The were not very delicate or appreciative of our property. Would not recommend unless you're chill with stoned kids destroying your stuff.
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore ... read more
Make an informed decision and read reviews before hiring. Professional movers is a stretch. Drunks and drug users with trucks is more accurate. Read the fine print Before signing as the price will change After your belongings are on the truck.
Business response:
Thank you for bringing this to our attention Sunshine. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, t... read more
Yvonne from All My Sons was absolutely great to work with. Grade A customer service. The movers were flexible with scheduling and location which helped a ton through all the shit that inevitably happens when you're trying to move. Will use them again for our next move as well.
Business response:
Thank you so much for the fantastic review Westin. We’re thrilled to hear that Yvonne and the team were able to make your move easier and more flexible. We understand how stressful moving can be, and we’re so glad we could help navigate those challenges with you. We truly appreciate your kind words and look forward to assisting with your next move.
I did not use this company for 2 reasons 1( the estimate quote was ridiculous and I was told that more than likely the price would be higher, and on top of that they want to charge you for any supplies they use, I can imagine what that would be especially after reading several reviews, so I was trying to be nice and say I'd think about it cause my move is still over a month away and I'm on a very tight budget, but he goes on to tell me that I wouldn't find any movers in this town ( austin) that would be cheaper than 600.00 t... read more
Business response:
Thank you for reaching out! Your feedback is of great significance to us. We are thrilled that you had a positive experience! We genuinely appreciate the time you took to share your experience. Your input is a crucial tool in our ongoing efforts to elevate our services. Thank you for your time.
The two guys they sent for moving my items were kind and personable, however they admitted to me that one of them had been with the company for 3 days and the other for a couple months. The inexperience was pretty obvious, pretty quick. They asked me for help with disassembly of my couch and made me do parts of it, after the sales guy "Luke" that I had got my quote from, had promised they would handle it all with confidence. I had a total of maybe 10 items moved about 200 yards in an apartment complex. There was a couple hea... read more
Business response:
Kaden, We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
Don't buy the insurance. They will deny all your damage just because it is old. Ruining a finish on an antique table is considered not covered because it is old. Fixing a chair that was dropped down the stairs, I saw it happen, because that is "wear and tear" because it is twelve years old. Get your own through your homeowners. I paid 700 for nothing!!
Business response:
Thank you for your patience throughout the claims process Robert. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
Way over-priced. They incorrectly charged me $571 dollars to store my furniture and have refused to issue a refund. As late as this morning I called them again and was promised a call back. Did not happen. Avoid the folks at all costs.
Business response:
Larry, Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Once again, we apologize for any inconvenience you’ve experienced, and we thank you for bringing this matter to our attention.
BE VERY CAREFUL and HESITANT....I would be VERY careful and very hesitant to have them handle anything valuable. I packed ALL my boxes carefully and we had the company move a few big items. They packed and transported all big items carefully and I was going to give a good review, until the movers dropped my vanity mirror and shattered it. We even purchased the additional insurance $175, but when I filed a claim they only offered $100 (based off weight of the item). I am outraged and absolutely disappointed with All My Sons. ... read more
Business response:
Thank you for your patience throughout the claims process Mishani. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 2,624 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.