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All My Sons Moving & Storage
- Movers
- Austin, TX
About this business
Location details
500 E. Ben White Blvd, Suite, Suite # E-350, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I regret not reading the reviews before booking with this company. I was given a moving window from 11 AM to 3 PM and stayed in contact with the coordinator throughout the day. While I appreciated the communication at first, things quickly went downhill. At 3 PM, I was told the movers would arrive in 30 minutes. Then, at 3:20 PM, they called to say they'd be another hour. In reality, the move didn't start until 4:30 PM--1.5 hours late, after we had already wasted the entire day waiting. To make matters worse, as soon as the... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any incon... read more
Value- when scheduled on phone 3 weeks ahead I was told approximately $650, 2 men@$182.75. Two days before my move I was told if I got 3 men it would be cheaper. When I got the email it said, $219, 3 men, additional for packing material & estimated cost $2000. It was too late to cancel. For a company to be 15 minutes from me & moving me 10 minutes away to a 2 bedroom apt. It cost $2135.85.
Business response:
Thank you for contacting us, Loretta. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move... read more
Absolutely HORRIBLE company, they will rob you blind, damage your stuff, move slowly to milk the time clock, and then when you go to their south Austin branch manager Lucas (Luke), you will be given the most atrocious, condescending, ugly behavior and Luke will tell you he's not going to give you your money that is due back because you left them a negative review FOR THEIR BEHAVIOR AND POOR WORKMANSHIP. Their employee took over a 15 minute bathroom break ON MY DIME and would have stayed longer in there had I not called to co... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. We care deeply about our customers, and we want to ensu... read more
Appallingly unprofessional, so incompetent the move got canceled before the movers even showed up. The manager shows open contempt for his customers. Move yourself before considering these people. In response to Marie's reply, I want to make it clear that her comment contained outright lies. First, the company canceled my move so it certainly isn't working to prevent cancellations. Second, it canceled because it did not want to address my complaint about gross unprofessionalism with its staff. Do not use these people.
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention.
First of all they showed up smelling like weed. I get it, it's Austin, but damn be a little more professional. The were not very delicate or appreciative of our property. Would not recommend unless you're chill with stoned kids destroying your stuff.
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore ... read more
Make an informed decision and read reviews before hiring. Professional movers is a stretch. Drunks and drug users with trucks is more accurate. Read the fine print Before signing as the price will change After your belongings are on the truck.
Business response:
Thank you for bringing this to our attention Sunshine. Providing the best move experience is our top priority. Please know that we take these allegations seriously and our corporate team is proactively investigating. We would be extremely grateful to have the opportunity to discuss this in depth with you. Please reach out to us as soon as possible. You may contact us directly at wecare@allmysons.com or 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. Again, t... read more
Yvonne from All My Sons was absolutely great to work with. Grade A customer service. The movers were flexible with scheduling and location which helped a ton through all the shit that inevitably happens when you're trying to move. Will use them again for our next move as well.
Business response:
Thank you so much for the fantastic review Westin. We’re thrilled to hear that Yvonne and the team were able to make your move easier and more flexible. We understand how stressful moving can be, and we’re so glad we could help navigate those challenges with you. We truly appreciate your kind words and look forward to assisting with your next move.
I did not use this company for 2 reasons 1( the estimate quote was ridiculous and I was told that more than likely the price would be higher, and on top of that they want to charge you for any supplies they use, I can imagine what that would be especially after reading several reviews, so I was trying to be nice and say I'd think about it cause my move is still over a month away and I'm on a very tight budget, but he goes on to tell me that I wouldn't find any movers in this town ( austin) that would be cheaper than 600.00 t... read more
Business response:
Thank you for reaching out! Your feedback is of great significance to us. We are thrilled that you had a positive experience! We genuinely appreciate the time you took to share your experience. Your input is a crucial tool in our ongoing efforts to elevate our services. Thank you for your time.
The two guys they sent for moving my items were kind and personable, however they admitted to me that one of them had been with the company for 3 days and the other for a couple months. The inexperience was pretty obvious, pretty quick. They asked me for help with disassembly of my couch and made me do parts of it, after the sales guy "Luke" that I had got my quote from, had promised they would handle it all with confidence. I had a total of maybe 10 items moved about 200 yards in an apartment complex. There was a couple hea... read more
Business response:
Kaden, We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.5 star rating with 2,730 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.