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500 E. Ben White Blvd, Suite, Suite # E-350, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Do NOT USE!!! We were quoted a $225 rate, but when they arrived, they changed the rate to $279 once our furniture was inside their moving truck. Were told because it was later in the day they sent five men instead of 3-4 and that increased the rate. Well, might as well send three because one was on the phone the entire time arguing with another customer. And the other was barely moving anything. And sure, I am going to have you unload my truck and not move it. I was bent over a barrel at that point, so I had to accept the in... read more
Business response:
Angel, we would greatly appreciate the opportunity to discuss any issues regarding your move cost. Providing affordable options for our customers is a top priority at All My Sons Moving and Storage. We are sorry for any misunderstanding that may have occurred. Please feel free to reach out to us at wecare@allmysons.com or call us at 844-238-8715. Please provide your Customer ID (CID) reference number or the phone number associated with your move if you elect to email us. Thanks so much again for reaching out, we're grateful ... read more
DO NOT USE!! We were quoted a decent price on the phone ($388-$400). However, when we went to pay, our total came out to be $789 (including the $100 deposit). We had them move a dresser, two nightstands, a bed, and a couch. The move was a first floor unit to another first floor unit. It honestly felt like we got scammed. Don't quote so low if you're going to charge that much.
While the workers were nice and worked hard given the tools they had, the management has poor business practices. They quoted an hourly rate, but made sure that the move takes as long as possible. As the guy was disassembling my bed, I asked him why they didn't give him an electric drill. He said they did give him one but not a charger. One of the two guys it was his first day so they were going more slowly than normal, yet still charged me the same hourly rate. They only told me about the 15% "fuel surcharge" after the... read more
Business response:
Scott, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your time... read more
TERRIBLE service! This is my second time using AMS & the first time I was really impressed with them moving everything into storage. I just recently hired them again, & it was a complete nightmare. Although the men were friendly, they were taking personal calls while literally holding my stuff with one arm, dropped my furniture repeatedly, kept banging into the walls and then ultimately broke my entire bed frame. I had such a great experience the first time I didn't realize I needed to pay for EXTRA damage coverage. I did fi... read more
I didn't make it past the stage of receiving a quote. When I initially reached out to them, the customer service was amazing. However, when they reached back out they were rude when I told them there was anything I could do to earn their business. I was just being honest then was gaslit by them saying all moving companies charge this price and that I could get my own truck. First, you don't get to tell anyone how to spend their money. Second, if a customer is honest MOVE on don't make them feel bad for not being able to affo... read more
DO NOT USE THEM. Spent 45 minutes getting a quote from a rep. Booked, made $100 deposit. Never got confirmation email, called to follow up. Rude rep had wrong address, horrible attitude & made us go thru the entire quoting process again to get an "accurate" rate. Didn't own the previous experience anyway, just stated they dont know who or why that happened, but what they said was right. Upon notifying I would simply let the move experience dictate this review, that rep cancelled our move and refused service. DO NOT USE THEM... read more
This was THE WORST experience moving we have ever had. They originally booked us for arrival between 11 - 3, but did not show up until 6 due to being overbooked. The workers were clearly tired, we felt extremely rushed to the point that we didn't even have them move all of our stuff and had to do it ourselves the next day. Not only that, but the workers kept mentioning "cash" and "tips" so we felt like we had no choice but to tip them despite them not really deserving it. They dropped our boxes of fragile china twice, and th... read more
As I went to get my things from storage several months later, I noticed the hidden damage these movers caused. ALL of my furniture was scratched, dented or damaged. They used shrink wrap to "protect" it all except it just masked the damage. They laid a mattress and boxes against several paintings, stretching the canvas the shape of the object. They put heavy things like my mountain bike and my office chair at the very top of my belongings making it too heavy but they also put them on top of my pillows and comforter getting b... read more
This is a con job and a rip off, they will quote you one price to do the work, then double it by the time the job is done with all the hidden fees. Five dolors per roll of tape, blanket rental fee to cover your goods, and it goes on an on. They were to move a total of seven items, seven. This venture set me back 1000 yes 1000 dollars. of the seven pieces, three were broken, damaged or not completely put back together correct. The workers as amateur as they were, would just be sitting around on my stuff, leaning up against th... read more
All My Sons Moving & Storage has a 4.5 star rating with 2,730 reviews.
All My Sons Moving & Storage is closed now. It will open at 7:00 a.m.