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All My Sons Moving & Storage
- Movers
- Jacksonville, FL
About this business
Location details
1057 Ellis Rd. N, Jacksonville, FL, 32254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I have used All My Sons several times however the Jacksonville office is the worst. When I called i was originally quoted $129 an hour. When they called to confirm it I was quoted $119 an hour. Not complaining there. However, when it was said and done they charged me $421 for 1.5 hours plus 18% fuel charge. When I called to dispute the so called owner argued with me. He kept telling me that it was in the emails and that I was told several times. End the end I got a further discount but whatever happened to the customer is a... read more
I took a chance on this company and lost. Approximately $500.00 in property was damaged occurred during the move ( all of which were glass or mirror items that they packed ). They wanted me to agree to a sum of $65.00 to make this right. I could not replace a single item for $65.00, so they can keep it. I would just assume not ever use them again, and spread the word about them. There are a lot of complaints against this company , so shame on me for not doing my homework. Buyer Beware!!!
Business response:
Mary, Thank you for your feedback. We meticulously look over each review so that we can continually improve our employee owned business. Please call our Customer Care Team directly, (866)941-1849, so we can talk to you about your property.
Do not use them, especially when you talk to the Owner, Steve. We talked about a price and when it was time to pay he didn't tell me about an 18% and about an extra hour charge. He was so nice when he called that I actually changed to them. BIG MISTAKE. When I called to talk about this he practically insulted me an told me he has been in the business 25 years and that he told me, he never told me. I wish the conversation was recorded. NEVER use them.
Business response:
Yvette, Thank you for your feedback. We look at every review from our customers and use them to continually improve our employee owned business.
Do not bother getting a price quote from this company, they will not honor it. Was quoted a price twice, once on the phone, once in an email. When the movers arrived, the drive time was triple what was quoted, and when I called on the phone to clear it up, Amy acted like I was the one who should have realized there was no way they could do it it for that amount of money. She became defensive and acted like I was the one at fault. I guess I was. I ignored the tepid to down right bad reviews of this company and booked wit... read more
Business response:
G, Thank you for your feedback.
Did not use their service because of their terrible customer service. Their sales associate was pushy and tried to fear monger me into not going with a reasonable quote because of her speculation that, "They don't offer worker's comp," "they hire felons," "they don't have insurance." She continuously spoke over me and told me to refer to YELP for their reviews and not Google and another website specifically focused on moving company reviews where they had lower rating (barely - it is impressive how she told me to use YELP wh... read more
To sum it up. I can't give Zero stars so I will settle with one star... extremely unsatisfied. horrible customer service, horrible professionalism.... So in the Military in order to get on post you need Picture ID which one of the workers did not have.... I was stationed in a different region so my wife had to do all the coordination and dealing with the movers.... The Manager was a D@$k according to the staff they work Hourly which mean they will BS and work extremely slow to charge more..... we move on post less then 15 m... read more
As a general rule I don't write reviews, but this time I'm compelled. Let's just sum it up in one word - rude. This company is a franchise (vs the family owned company the ad led me to believer I was getting) and my questions were met with haste and disrespect when I ventured away from the quick first asked questions. I have no idea if they are good movers, but when "customer satisfaction is your #1 goal" and you are treated like I was there is a big disconnect. So I'll find another mover. Carol A
This company is horrible, do NOT use them for your move. When you hire movers you expect your items will not be damaged and also expect if they are that they will be replaced. This is not the case. They damaged our furniture and then said there is nothing they can do that I will have to fill out a claim, get it notarized and then recieve 60 cents per pound of the items damaged which is basically nothing. Extremely poor customer service. They damaged my furniture and then make me go to the trouble of trying to get some insur... read more
Since I was out of town my wife called a couple of different moving companies to get estimates. After reading the two previous reviews she decided to go with All My Sons. I met the movers at my in-law's home (They were giving us some furniture that we needed moved) and my wife went ahead to our new home. Before the movers would start loading their truck they told me that they had a document they needed me to sign. Among other things they wanted an 18% fuel surcharge. Since I wasn't part of the negotiating over the price I as... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.5 star rating with 5,668 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is open now. It will close at 9:00 p.m.