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All My Sons Moving & Storage
- Movers
- San Antonio, TX
About this business
Location details
15150 Tradesman Drive, Suite 101, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
BE AWARE! HIDDEN FEES AND PRICES. We hired two movers to help load our 2 bedroom apt into OUR U-Haul. As I was gathering things in the apt and they were finishing up loading, they had my girlfriend sign and agree to the pricing and left without talking to me! Not only did they place all our heavy porch furniture in the upper portion of the U-Haul with no strapping (which we provided them), leaving us to have to unload half the truck to be able to get to them and strap them down properly, they also charged us 225$ for fue... read more
Update! After damaging my old house I was able to inspect my safe and they scratched it up! One scratch is so deep it's to the bare metal. I was told they needed 4 guys to move it. It's a very expensive gun safe! What did I pay for?
Business response:
Thank you for bringing this to our attention Pip . We are truly sorry to hear about the damage you've highlighted and are eager to delve deeper to gain a clear understanding of the specifics. Our aim is to consistently deliver exceptional customer experiences, and we regret that this wasn't the case during your move. We would appreciate the chance to discuss your concerns with you directly. Please reach out to us via email at wecare@allmysons.com or call us directly at 866-941-1849, be sure to include your Customer ID refer... read more
Called to get a quote for unloading only!: charges $65 for the gas to get to my location. Charges 30 min drive- back and 30 min drive forth, total- $179, so an hours worth of work before they begin to work. So before they begin to work the primary charge just to show up is $244. Then $179 per hour after they show up and they charge a minimum of 1 hour after they show up. The quote was $423 for 1 hour of actual work. I had to seek clarification that this was just for unloading, no driving anywhere. They confirmed. This is ab... read more
I have been having the worst possible experience with this company possible. Several of my items were damaged during the move and I submitted paperwork to get reimbursed for the damage. They countered with an extremely low ball value that comes nowhere near the cost of repairing the items, much less replacing them. I asked how they came up with the reimbursement values, and was completely ignored. Was given a number to contact Jeff, but the few times they actually picked up the phone, Jeff was unavailable and never returned ... read more
Business response:
Josh, we're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com, be sure to include your Customer ID reference Number or the phone number associated with your move. T... read more
Was initially quoted for 2 hr minimum $375. Written quote received is $475! Is not totally transparent. I will look elsewhere.
Business response:
Thank you for contacting us, Sylvia, we value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call us as 844-971-2937. Should you email us, please include your Customer ID reference number or the phone number associated with your move.... read more
AMS damaged my floors and I filed a claim with the associated paperwork and provided the photos and a quote for the repair of my floors. The quote that I submitted was $3500 from the company who installed the floors and they stated this was the cost to repair the floors. AMS offered $200 for the damaged floors. I have sent multiple emails called five times this month. I have been told by ACE and Joe that I have to speak with a "Specialist" by the name AB. So far, no emails or phones calls have been received by me from AMS. ... read more
Business response:
Andrew, We are very sorry to hear about the damages to your property and the frustration you’ve experienced while trying to resolve your claim. What you described does not reflect the level of care, professionalism, or follow-up we expect from our team, and we understand how upsetting this has been for you. We want to review your claim in detail and ensure it receives the proper attention. Please reach out to us at wecare@allmysons.com or call 844-971-2937, and kindly include your Customer ID (CID) or the phone number used t... read more
Big mistake hiring these people. i had issues from the start to the end. From the scheduling to the damaged dis assembled furniture they left behind. They kept promising to come back and assembl, but never did. They also give you a rate then hit you with with rediculous fees to include fuel charges that are astronomica! do yourself a favor and find a reputable company.
Business response:
We are sorry. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand. Best regards, Marie Senghore Community Coordinator
I recommended All My Sons to my client who is from out of state to assist with her move from a rental property. HUGE DISAPPOINTMENT! I regret that she used this company and had the worst experience EVER! The movers were careless with her belongings, they took their time and complained that they were "worked like dogs" (it's hot, and hard work but it is their job) and they took their whole day, racking up the hourly rate. In addition they she helped them pack and move items out and at the storage. She did not receive an itemi... read more
Business response:
Recognizing where we missed the mark is vital, and we genuinely apologize for any frustration caused. Customer satisfaction and going above and beyond is our utmost priority. We would love the opportunity to better understand the situation. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you so much again. We look forward to hearing from you soon. Best regards, Marie Senghore Community Coordinator
I made a appointment for Saturday to move they called back saying we need to move you appointment due to it being really busy and needed to move it to Sunday the movers show up at 9 I give them the building number and unit number saying they thought they were knocking on my door but it wasn't my door then they say the tablet was glitching and I had to call the office they said that my appointment was made for noon and I see the moving truck leaving my apartment complex they come back at noon i have everything ready for them ... read more
Business response:
Megan, transparency in our service and pricing information is crucial to us, as it fosters trust with our customers. We are so sorry that we did not meet your expectations during your experience with us. This is not in line with our standards; not ever. We'd love to understand our opportunities for improving. Please get in touch with us via email at wecare@allmysons.com or call us directly at 844-238-8715. Be sure to include your Customer ID (CID) reference number or phone number linked to your move. Thank you for your time... read more
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.4 star rating with 3,060 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 7:00 a.m.