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All My Sons Moving & Storage
- Movers
- Tucson, AZ
About this business
Location details
5131 E. Canada St., Tucson, AZ, 85706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
BEWARE, this company feeds you a good line but all they do is take your money and not care. We got the insurance from them and they wouldn't even honor their insurance after gouging our washing machine which was practically brand new, still had the plastic on it, among other things. So do yourselves a big favor and do not hire these guys. I would give these guys a negative rating of minus five if I was able.
Business response:
Thank you for your patience throughout the claims process Dawn. We regret to hear that the resolution provided hasn’t fully met your expectations. Our goal is to always deliver the highest level of service and ensure that all aspects of your move are handled with care and respect, and regret that this goal wasn't met. Our sincere apologies for any frustration. Thank you for giving us the opportunity to learn and improve. Please reach out at 866-941-1849 if you have any questions. Best regards, Marie Senghore Community Coo... read more
This company has poor business ethics. All My Sons Moving was hired by my son and his girlfriend to move them less than 5 miles distance from pick up to delivery in Albuquerque, NM. AMSM want me to give them my credit card number without giving me an invoice--the movers just gave my son a verbal amount they're going to charge. Chris (the office manager) said that they will not unload the truck without payment prior to off-loading, so I asked to have his manager/owner contact me but was never contacted. It seems to me that th... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any frustration and inconvenience regarding customer service. At All My Sons, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of exceeding your expectations. We take this feedback seriously and will be sure to address these issues internally. We care deeply about our customers, and we want to ensure that we understand our opportunities for improving. Once again, we apologize for any inconv... read more
Hidden Charges, they don't tell you there is a travel charge, or a gas charge, they also say your deposit will be applied to the charge not on top of the charge. they are very deceptive, the movers were okay.
Business response:
Thank you for contacting us, Gina. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. T... read more
Everything was going great with the company up until the unload portion. The movers provided great customer service the whole time. But the problem came when I had to talk to John the payment collection/Remote micro manager. When i called to find out about relocation service, within the same city of Tucson, i was told its a hourly rate of $179, it will start with a $179 to cover traveling time to my house and them departing to head back to home base. Ok, sounds good. They show up with an Ipad on moving day, it wasnt wo... read more
Business response:
Thank you for contacting us, Jeff. We value your feedback. Transparency in our service and pricing information is a core principle for us and alleviates added stress for those we move. We are so sorry for any inconvenience or hassle you may have experienced regarding the cost of your move. Please allow us the opportunity to speak with you directly. Email us at wecare@allmysons.com or call 844-238-8715. Should you email us, please include your Customer ID (CID) reference number or the phone number associated with your move. T... read more
also if you post a review here Marie S. will pipe right in with corporate mumbo jumbo about how important customers are. i want All My Sons Moving to "feel and know" that customer service does not mean vacuous apologies after a screw up. Marie S is a bot, that's just how much they care do not recommend, avoid
Business response:
Our team is dedicated to preventing cancellations and ensuring you have the best possible experience every step of the way. Our sincere apologies for not being able to fulfill your move as planned. We value your feedback and are committed to using it to improve our services. Our customers matter to us, and we work hard to exceed expectations daily. Thank you for bringing this to our attention. Best regards, Marie Senghore ... read more
Got initial quote after describing move size with assurance that 4 movers couldn't possibly take a whole day or cost more than $2000. $3500 dollars later, 12 hours of moving and the move still wasn't done, our old house's security door was ripped off it's hinges and the movers called it a day with moved furniture incompletely assembled throughout the new house. We took multiple trips in our personal vehicles because the movers wouldn't take another trip in their truck. The movers were fine people, very polite, but were cle... read more
Business response:
Thank you for telling us about your experience Ben. Your feedback matters, and we genuinely apologize that we fell short. At All My Sons, providing an exceptional service is our top priority always. Moving can be stressful even when all goes well, so customer service is so important. Feedback like this is essential for improving our service at All My Sons Moving and Storage. Please give us the chance to work with you so we can understand, in depth, where we fell short. Reach out to us via email at wecare@allmysons.com or by ... read more
In all honesty, I would NEVER suggest this company to anyone. I have nothing but negative feedback and am very disheartened by every experience I had with them. I was quoted 500$ for my 1BR move and ended up paying 1000$.. for an apartment of a single individual.. For transparency so others are aware before they run into the same nightmare and go with these people, they charge 18% for gas for their truck and for mileage! I asked multiple people repeatedly about the costs and was never told about mileage which ended up being ... read more
Business response:
We are sorry Rebecca. Your experience most certainly doesn’t align with the high standard of service we aim to deliver. Without insights like this, All My Sons Moving and Storage cannot improve. To gain deeper understanding of the specific issues you faced, please give us the opportunity to speak with you. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Thank you Again for the opportunity to better understand.
I am a very disappointed customer! I read your reviews and thought your company would do a good job for me. Unfortunately for me, your company damaged my brand-new house and basically took none of my furniture to the second floor. I would not recommend your company at all. I have to rate the company but if I could post this without a rating, I would not give All My Sons a single star.
Business response:
Diana, We're grateful for your feedback and apologize for any inconvenience we may have caused. Your input is crucial to our ongoing efforts to improve our services. Our goal is to ensure that every item arrives safely and without damage at the end of the service. We apologize that this was not the situation during your move. We would like to have a conversation with you, please reach out via email at wecare@allmysons.com or call us directly at 844-238-8715, be sure to include your Customer ID (CID) reference Number or th... read more
I have had a lot of the same circumstances that other yelp reviews talk about they were horrid
Business response:
Your feedback matters to us! We would love the opportunity to fully understand the details of your experience. Please reach out to us via email at wecare@allmysons.com or call us directly at 844-238-8715. Kindly include your Customer ID (CID) reference number or the phone number associated with your move. We look forward to connecting with you soon.
Frequently asked questions about All My Sons Moving & Storage
How is All My Sons Moving & Storage rated?
All My Sons Moving & Storage has a 4.3 star rating with 2,437 reviews.
When is All My Sons Moving & Storage open?
All My Sons Moving & Storage is closed now. It will open tomorrow at 9:00 a.m.