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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
"I wish the first tech rep I spoke to at Square Trade recognized the problem as a hardware one. He mistakenly thought it was a windows issue so I went on a wild goose chase for 4 days as a result working with tech reps from microsoft, geek squad, dell and then back to Square Trade who was supposed to cover the hardware issue in the first place. I'm glad Geek Squad did not charge me even though they were supposed to or I wouldn't be giving Square Trade a good rating here. It cost me an additional 3 days after my initial call ... read more
"Excellent service this first time use square trade for printer. After one year had a problem my printer I m call castuner service take its easy OMG the best the best service and refund your money full coverage that covered price $399.99 Thank you very much "
"I dropped my phone and thought I cracked it. My voice was garbled and same for other callers. I later found out after payingVorizon to have all personal info transferred onto the new phone the old one wasn't cracked, the gorilla glass was! I asked Sq. Trade if I could get my $50 refunded and they said no, unless I returned the new one. I would have to pay Vorizon again to transfer all my info back. Sq. TRADE Customer service is not very accommodating. They now have a good phone that Vorizon said works fine and will probably... read more
Business response:
“Hello! I want to begin by thanking you for taking the time to talk to me earlier. We try to make our claim process as painless as possible, but it sounds like there may have been a misunderstanding in regards to the deductible. I have approved an exception, and your deductible has been refunded. If you have questions or need additional help, please send me an e-mail at socialhelps@squaretrade.com with "Reseller Ratings" as the subject line. Sincerely, JA”
"Great, fast service. After speaking with situation, problem resolved quickly. "
"Good purchase - computer recognizes battery as OEM - great buying experience "
"Allister far exceeded my expectations with my request for help! He directed me to HP for the support I required and followed up frequently to make sure that the manufacturer was carrying out their warranty as promised! I really appreciated this assistance in getting the support I needed because HP was extremely difficult to get the replacement as stated in the warranty! Thank you, Allister!! You went above and beyond!!"
"SquareTrade made my experience quick and easy! I brought my phone to a nearby location, got my screen fixed, emailed the receipt, and was reimbursed by check within 3 days! "
"The reps were very helpful and the delivery was as promised. The only objection is that the replacement is an inferior set than the one we had. The legs are very unstable, and there is no room for the monitor to be placed under the set. This is a problem for a table to place the set on. "
"Fantastic friendly service. Extremely prompt. Very refreshing."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 29,402 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.