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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
"I have been a SquareTrade customer for years. Like any other form of insurance, it is something you do not want to pay for, but you are glad when you have it. In some cases, SquareTrade has helped troubleshoot problems with products that just needed adjustments. In other situations, SquareTrade has arranged for the repair or replacement of defective products, and most recently issued a refund of the purchase price for a product that could not be repaired. I will continue to use SquareTrade to protect my appliances and elect... read more
Business response:
“Very happy to hear such great praise. Thank you for sharing ^AP”
"Response quickly as possible and resolved the problem without any farther. Absolutely loved the service! I highly recommend this to family and friends. Will purchase more in the future! Good job! ????"
Business response:
“Thanks! We love hearing about happy customers! ^AP”
"Although I never expected to actually use the coverage, I switched from Sprint to Square Trade. I recently accidentally ran my I Phone through the clothes washer. It came out very clean but was not happy. I contacted Sq. Trade and began the claim process. Fortunately there is a Genius Bar close by. I followed Sq. Trade's simple instructions and had a new phone by day's end. Had to go by Sprint store to get it back on the network and that went smoothly too. I had to pay Apple up front for the replacement, but had a check fro... read more
Business response:
“That's what we like to hear! Another happy customer. Thank you for sharing your review! ^AP”
"Had my GPS for about 2 years and it started heading south, unit would get hot, battery did not charge, then the screen went black! Checked my invoice and remembered I had added the SquareTrade extended warranty, what a blessing! Called Customer Service, CS; Eli was my rep. Eli listened to my problem, explained the process and sent an email with a prepaid shipping label. Packaged up the GPS, dropped it in a Fedex box and received email updates of the process. After a tech inspection, CS said the unit was unrepairable, I was ... read more
Business response:
“Eli is great! Thank you for the shout out! ^AP”
"I filled a claim with SquareTrade and the phone operator handled it quickly and courteously. Because my product couldn't be fixed I was provided a check for the value of the product. It was processed in a timely manner. My only complaint is that the technician arrived about 30 minutes outside the scheduled 3 hour window."
"My refurbished Canon camera one year warranty had just ended and the shroud covering the lens assembly fell off. Additionally the quality of soccer game sport shots in low light went to bad. They were all blurred. On February 16th, I went online and began my Square Trade ADH warranty claim. It was very straight forward and simple. After entering all the required information, my claim was quickly approved, and I was given detailed instructions as to what I needed to do. Everything was done via computer, so it was all well do... read more
Business response:
“So glad you had an experience that you wanted to share. We value your business and you as a customer, so please do let us know if you ever need anything else! ^AP”
"I spoke to the most proficient customer service presentative on 02/23/16 and was provided with an exemplary service. The entire process was explpained in detail along with the time if may take to have my sons PS4 repaired. Squaretrades was the easiest company i have delt with in a very long time. They have kept me fully informed through out the reciept of my equiptment and repair process. They have treated me with the upmost respect. The " PS4" that required repair was completed within 1 weeks time with no delay. I would hi... read more
"I have had to use my Square Trade Warranty twice on my Samsung Tablet and they have been incredibly easy to work with and very fast. The first claim resulted in my tablet being fixed and returned to me in less than 5 days. The second claim resulted in my tablet being beyond repair, but within 24 hours of receiving the tablet, they notified me of the issues and informed me that a replacement check was being prepared and sent to me. Great service, fast repair and response time! What more could you want. Just purchased my repl... read more
"i have a problem regarding a claim. customer service was outstanding and literally help me solve my problem in filling a claim. i highly recommended purchasing a coverage for all purchases specially when the coverage is from squaretrade."
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 28,636 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.