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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
"At the beginning of my claim being filed, the phone wait time was lengthly in trying to talk with a technician to whom I had been transferred. However, afer this part was completed, the representatives were helpful & began the replacement process. After a couple of weeks, & a couple of calls, it was found that the replacement tv had mistakenly been on backorder. When this was discovered, the representative apologized for the delay & quickly sent the refund of the price of the tv within a couple of days. I was very pleased w... read more
"When my iphone took a swim over the weekend, I was able to reach a representative Saturday evening at 11pm to get the process started. Even though I had a prior claim that hadn't been closed (they hadn't received my receipt from a broken screen repair), they did as much as they seemingly could to get that expedited, then a reimbursement processed so that I could get my new claim going asap. It was an unusual situation, but the representatives were all nice and working hard to find a solution within their options. The manage... read more
Business response:
“Mistakes happen, we get it! Thanks for sharing your experience, we think it's important for people to know about the good stuff too! ^AP”
"This is my 2nd Square Trade warranty, and the first I've had to make a claim on. It was for my laptop. Their representatives were helpful, polite and very friendly. They created a claim, sent a box for my laptop, kept me informed every day with emails stating the status, and most of all were very quick to get my computer back to me, fully repaired. I love this company and just bought another product and the Square Trade warranty, based on how wonderful and very easy they made this experience. I wish all customer service was... read more
"Great service. No, wait....Amazing service! You don't even have to hold on the phone; they call you. They walked me through the whole process and everything was complete and I had a refund on it's way within hours! No joke, hours. I will NEVER buy anything without Square Trade!"
"The lady I spoke with was very professional and resolved my problem with great knowledge. It is the second time I have had to talk with your company, to separate problems and both times I was treated as if they felt I was important and resolved both problems with great accuracy and in a timely manner. Thank you for having great people with good knowledge of my TV. I did not interact with customer service but it would not let me mark Don"t know. I did not return or exchange anything but it would not let me mark Don't know ag... read more
Business response:
“you are most welcome! Thanks for posting we very much appreciate the feedback:)”
"I have received prompt, courteous service from Square Trade (ST) each time I called. The ST rep diagnosed my TV problem by phone and ordered parts--I then followed up with the service rep they recommended. While the parts did not fix the prob the 1st time, we went thru the process again, the rep ordered more parts and the 2nd time it was a success. Something to note--the parts ST provides for repair are not new--they are refurbished. This way ST can afford to send a myriad of parts for replacement w/o worrying about cost, a... read more
"They ended up coming through... broken printer. They made it right."
Business response:
“Thanks for speaking with me concerning your claim. Though a proof of purchase is required to move forward with the claim we understand the store is closed & we want to make sure your claim is resolved. We will be moving forward with payout for your printer. Thanks again for allowing me to address your concerns & make this situation right.^BF”
"I was skeptical of the extended warranty from the beginning but I bit the bullet because my TV was a big purchase. It turned out great because my TV had dead pixels after the manufacturer warranty expired. Now because I bought the extended warranty squaretrade has reimbursed me for the purchase price of my original TV so I can purchase a new one. "
"Overall smooth process to have my TV evaluated. Representatives were very responsive over email and kept me up to date on the claim. In the end my TV had to be replaced but they did not have an equivalent size TV in stock. Without me asking, I was offered a check for the value of the policy. Overall great service. "
Business response:
“Glad we were able to accommodate. Sometimes models are hard to come by and we will replace with an equivalent. Thanks for the review!”
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 28,631 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.