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Allstate Protection Plans / SquareTrade
About this business
I was told that I needed to completely defrost the refrigerator for 24 hours and then start it to determine if the ice-maker worked again. If not, call back for service information. I do not have the refrigeration to keep my cold and frozen foods safe to do what was asked. Therefore, I am using plastic ice cube trays to make ice. I will not purchase this brand (Whirlpool) again and not spend the insurance for this type of service.
Business response:
Hello Reviewer1136475324, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as smooth as possible by obtaining detailed information pertaining to your item. To do this, SquareTrade may request details such as photos or videos or to follow some troubleshooting steps to assist in isolating the defect being reported with the unit in question. This crucial information allows SquareTrade to prevent the need for multiple repair visits, as the intention is... read more
I filed a claim because the TV picture freezes and is non-responsive to the remote. The fix requires that I unplug, wait a few seconds, and then replug. The claims processing rep told me to submit a "video" of the TV showing the frozen picture. Are you kidding me, A VIDEO? How will a video of a frozen picture help in processing the claim? Appears to me a tactic to create "red tape" for the customer.
Business response:
Hello Reviewer1665209166, We apologize for any frustration caused by your recent claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claims process is designed to ensure we are providing the most appropriate resolution based on the situation. This is why we will request pictures, product information or provide supplementary troubleshooting steps for our customers to complete. We have found this can help customers avoid a claim altogether or help us determine the resolut... read more
I called within 30nthe first time and now they won't honor their warranty
Business response:
Hello Reviewer455685342 We apologize for any frustration or delay you experienced during your claim process. SquareTrade does its best to make the claim process as smooth as possible by obtaining detailed information related to your item. To achieve this, SquareTrade may request details such as photos or videos to help isolate the defect being reported with the unit in question. This essential information allows SquareTrade to minimize the need for multiple repair visits, as the goal is to complete service in a timely manner... read more
Was offered items that were NOTHING liek My purchase, was offered a return on the cost of item so i could attempt to purchase a new item & never recieved that refund & now it says I cant do anything. Meanwhile my 2 year old nonverbal autistic child freaks out bc he doesnt have his car on his walks!
Business response:
Hello Reviewer209216363, We apologize for any delays you have experienced with your claim. SquareTrade does its best to make the claims process as smooth as possible by obtaining detailed information regarding your item. To achieve this, SquareTrade may request details such as photos or videos to assist in isolating the defect being reported with the unit in question. This crucial information helps SquareTrade minimize the need for multiple repair visits, as the goal is to complete service promptly. We apologize for any inco... read more
It took me about 3 weeks to finally talk to someone intelligent enough to process my claim and get something done…
Business response:
Hello Reviewer3134141774, Thank you for your feedback. We’re sorry this has not been a seamless experience for you. SquareTrade does its best to provide swift and hassle-free service to our customers, as our goal is to ensure a smooth claims experience and eliminate any issues that may cause delays. We want to make sure you have the support you need during the claims process, whether via phone or our chat feature. We sincerely apologize that this has not been your experience. We appreciate your time in reviewing us, and we l... read more
They called day of delivery to advise change in repair date. Still waiting for the repair.
Business response:
Hello Pathfinder2190573, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair ... read more
Need you to give me a replacement or fix my sweeper. Still waiting
Business response:
Hello Reviewer271569982 We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resol... read more
It's been a week and I was told the parts for the TV would be here within 2 to 5 days. They haven't arrived. Then I was provided an email to schedule an in-home repair. The link in the email doesn't work and I am unable to schedule a repair. I've had to call Allstate and speak directly with a representative who can't give me a direct answer and who cannot help scheduling the repair.
Business response:
Hello Reviewer2569986348, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is determined, the availa... read more
My part is not arrived yet
Business response:
Hello Reviewer3941145347, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade does our best to make the claim process as smooth as possible by obtaining detailed information pertaining to your item. To do this, SquareTrade may request details such as photos or videos to assist in isolating the defect being reported with the unit in question. This crucial information allows SquareTrade to prevent the need for multiple repair visits, or order the correct parts in the first at... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,841 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.