This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
Waiting since apr 12 on replacement ,just to find out that the TV is out of stock & 11 days later no one informed us ,than we need to wait another 24-48 hrs for new options
Repair was unable to fix tv. Sapose to get contacted to get a new one covered under my insurance however I keep having to do the work myself with the same "we will contact you tomorrow" but they don't.
Business response:
Hello bethanytalks, We apologize for any frustration surrounding your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are hel... read more
I sent it to Allstate. After returning it, nothing changed.
Business response:
Hello Reviewer2888024211 We are sorry for any inconvenience you experienced with your recent claim. Square Trade does our best to provide efficient and effective resolutions to all of our customers. When the repair facility receives a device, an audit of the issues takes place. During this audit, the tech tests for any irregularities. They also test the electrical components to see if they can isolate a failed part. If the tech cannot replicate the issue or finds no additional failures, the item will be shipped back due to n... read more
They asked me for photos of a broken bed frame that i threw out. The bar cracked in half. Was i literally supposed to keep it until i get a response? Give me a break!
Business response:
Hello Reviewer1020995897, We apologize for any dissatisfaction with your recent experience with us. SquareTrade offers coverage for a wide variety of electrical and mechanical issues and, when the accidental plan is purchased, physical damage. However, our Terms & Conditions state that we do not cover lost or stolen. In this case, the protection plan obtained was a Standard Plan and it was reported that the item is no longer in your possession. We are sorry about the frustration regarding this. We appreciate you taking the t... read more
I submitted my claim, and it was approved immediately! What happens next is what is concerning. I chatted with six different agents, and they all shared the same story with me, word by word. I submitted everything they requested immediately, and nine days later, there was still no progress. I am still out of the item that was supposed to be replaced. They even sent me three different models to choose from, and I selected the one that was most compatible with my original item. Thank you. Again, 9 days later and nothing. The a... read more
Business response:
Hello Reviewer #28725259 We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to make the claim process as hassle-free as possible. We strive to provide smooth claim experience upon the first interaction to ensure multiple contacts are not needed to receive a resolution. We are sorry that this has not been your experience, and we would like to see how we can further assist you. We appreciate you taking the time to review us and we hope to provide a better experience in the futu... read more
I understand there is a procedure to follow but in the end having to send the merchandise out is to much work when you run a business when it would benefit Allstate to have local people to repair and inspect the products
Business response:
Hello Reviewer3736762301, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates of every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. This resolution allows the customer to fix their item without having to take any extra steps. However, in the event the customer has any difficul... read more
I sent my laptop in for a repair in January and I’m still experiencing the same issues. They must look at problems at the surface level and not causation. I now can’t go a week without my laptop as this is a neccessity and I’m left with a broken laptop.
Business response:
Hello Reviewer2514086735, We apologize for any frustration surrounding your claim. SquareTrade does its best to make the claim process as hassle-free as possible. For Mail-In repairs, . Although the process is usually quick, if the issue persists after being reviewed, the case can be reevaluated. If this occurs, our goal is to ensure that our specialists can give you the necessary support and the most accurate claim assistance. We apologize that this did not happen in your case. At this time, one of our specialists has reach... read more
Allstate said it was under 5 year warranty and set an appointment up with the wrong department and I had to reschedule myself.
Business response:
Hello Reviewer1802613282, We apologize for any frustration surrounding your claim. SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We understand the frustration that can come from this... read more
I needed a replacement for a pair of genuine Apple wired earbuds I purchased from Walmart. I received a poor quality off brand replacement. The brand is called Youse which must be extremely cheap because you can’t find the brand on Amazon. Not to mention they require Bluetooth to use. I wish I could send them back! I will not be using them.
Business response:
Hello Reviewer146625360, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source a comparable replacement item within the coverag... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,841 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.