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Allstate Protection Plans / SquareTrade
About this business
I’ve be a client of Allstate for over approx. 20 years and my policy continues to go up more than I paid in 2013 for a 2003 corvette.
Business response:
Hello Reviewer2336943512, We apologize for any dissatisfaction with the customer's experience. SquareTrade does our best to provide expeditious and hassle-free service to our customers. However, this seems to be an Allstate automobile insurance (833) 401-4569 inquiry and not a SquareTrade extended protection plan. We understand that there was a miscommunication regarding the expectations for your claim, and we apologize for any inconvenience this may have caused. At this time, one of our specialists has reached out to you to... read more
My TV broke a month ago and I’m still in the claim process. Not simple at all!
Business response:
Hello Reviewer3467264205, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide our customers with efficient and effective resolutions to make the claims experience as hassle-free as possible. Our local repair resolution enables customers to find a repair shop in their area for quick and easy service, eliminating the need to mail in their device. This resolution allows customers to keep their original item and potentially preserve their protection plan in case ano... read more
I will never purchase another warranty...especially from Squaretrade or Allstate Protection Plans. I would have rather paid for a new refrigerator myself than ever go through what I went through with this company.
Business response:
Hello Reviewer1188730514, We’re sorry to hear about your recent experience with your claim. SquareTrade strives to provide our customers with efficient and effective resolutions to make the claims experience as hassle-free as possible. Our local repair resolution enables customers to find a repair shop in their area for quick and easy service, eliminating the need to mail in their device. This resolution allows customers to keep their original item and potentially preserve their protection plan in case another issue arises. ... read more
I am extremely disappointed in the service I received. I had to call several times about my claims. I was originally told my headphones could be replaced. Then it went to a refund which I have yet to receive. The communication was horrible and I really doubt I’ll ever get this service again. A waste of time and money. Very disappointed.
Business response:
Hello Reviewer3070011339, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does its best to provide a smooth claims experience and eliminate any issues that could cause delays since we strive to offer expeditious and hassle-free service. In your case, the resolution required submitting a form to finalize the process. We apologize for any confusion when we informed you of the next steps, but one of our specialists has reached out to you, and the issue has been resolved. In this instance, w... read more
I haven't heard a response or received any reply since my last email. I also have not received a replacement or notification of any resolve.
Business response:
Hello Reviewer1918946443, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution... read more
No credit, no glasses, paid for warranty, glasses and deductible. Why couldn't deductible be taken off of my credit.
My I pod is not working well , so I take to repair, first they asked me pay 20 dollars to fix it, and told me I can pick up later , and today they called me I have to replace another one and pay for 400 dollars, if not I can get my device back and they don’t do anything. it’s so impossible even I pay less than I can buy a new one.
Business response:
Hello Reviewer3079422456, We’re sorry to hear about your recent experience with Airpods claim. SquareTrade strives to provide our customers with efficient and effective resolutions to make the claims experience as hassle-free as possible. Our local repair resolution enables customers to find a repair shop in their area for quick and easy service, eliminating the need to mail in their device. This resolution allows customers to keep their original item and potentially preserve their protection plan in case another issue arise... read more
I sent in a laptop for repair. For whatever reason instead of repairing it they sent me a virtual card for replacement. I ended up paying another $116.?? For another laptop. Prices are up now. Downside is if you have to pay $50+ for a warranty then over $116 for the difference you just as well pay cash and be done with it! They sent me a virtual card for Walmart instead of giving me my money back to go where I want to buy one. I didn't like that at all! In all Allstate was fine but it won't happen again! They basically force... read more
My experience was great every question I asked was answer and the customer service person was patient and understanding
Business response:
Hello ewer3531360823, Thank you for your feedback. SquareTrade does its best to provide a smooth claims experience and eliminate any issues that may cause delays, as we strive to offer expedient and hassle-free service. We give our specialists extensive training and coaching to ensure they provide courteous and knowledgeable claims assistance. We appreciate your time in reviewing us, and we look forward to providing a better experience in the future. Thank you, HG
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,839 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.