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Allstate Protection Plans / SquareTrade
About this business
Time involved took to long.
It took filing claims 4 times before they helped. I still haven’t received the promised payment. My recliner hasn’t worked for over a year. I’m 70 years old and I need a chair that works!
Business response:
Hello aaa54brat, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. We also do our best to ensure our specialists are providing accurate and friendly service. In the event the payment is not received within the timeframe provided, our goal is to correct the issue before it causes any further delays. We understand the frustration that can come from ... read more
I was told I was Approved for a replacement and I would here back from you in 1 business day and several days have passed and this is the only email I’ve received from you
Business response:
Hello Reviewer1412687435, We apologize for any dissatisfaction with your recent experience with us. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and unders... read more
Parts delivered to repair refrigerator. FIF Service texted to change appointment from Friday to Saturday to install the parts. They never showed up or called. George Cerutti claim no. 083873644137
Business response:
Hello Reviewer875949169, We apologize for any delays you have experienced with your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companie... read more
Taking way too long. Still not fixed.
Business response:
Hello Reviewer813575050, We’re sorry to hear about your recent experience with your claim. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apologize for your dissati... read more
1. Initial steps to determine the TV was defective took about one hour. Lost my programming as process required a reset to manufacturer setting, then had to reprogram TV to my setting. 2. New TV arrived defective. Required two adults to set-up the heavy TV, then found that the TV was defective. Determined after speaking to name-brand technician. Required 2 hours of time. 3. Now, again, waiting for response from Allstate Protection personnel for next step. Will be satisfied when my purchase price monies returned.
Hard to make claims,,they never pay out what they say they will if at all.
It's sad that I have to provide a receipt from an action figure that's $20 from 2022. They have the receipt information because when I purchased the toy the receipt automatically connects with the plan . This is really sad then you want pictures of the time , a serial number which doesn't come on the toy it was just to much for $20
Business response:
Hello Reviewer3204565176, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to eliminate any issues that might cause delays. In this case, your account was reviewed by SquareTrade's Trust & Safety team to confirm the integrity and security of the account in question. This process ensures that the information regarding the claim is verified to prevent misrepresentation. We apologize that thi... read more
They approved a check to cover the defective system but it was price without tax .?. They said upload the receipt due new one and we’ll give you the difference so I did .They gave me the tax from the first one and said we’re done , not giving you the difference after speaking with car and a manager . I’m done with Allstate protection plans ! I’ve bought a bunch but only used one . I appreciate them refunding first one but don’t appreciate being given the wrong info !!
Business response:
Hello GleamingImpala-12869, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade offers various resolutions for each claim, determined by your device and the reported issue. One option is the Fast Cash resolution, which provides customers with express reimbursement without requiring the device to be returned. While many customers prefer this option due to the quick turnaround, some may not, as in this case. We appreciate your time in reviewing us, and we look forward to providing a better experi... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,841 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.