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Allstate Protection Plans / SquareTrade
About this business
Service was a little of a pain because everything I called I was told a different thing
The power supply was not returned. There was some life on the battery. When the laptop came on the same error appeared. The battery is now dead. Please return the power supply so that I can do a proper assessment of the service provided
Business response:
Hello LivelyGiraffe-65609, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide customers with efficient and effective resolutions because our goal is to make the claims experience as hassle-free as possible. Our mail-in resolution includes a two-day express shipping label, and repairs typically take 2 to 5 business days. In this case, the item was shipped with an accessory missing or may have lost while in transit. We apologize for any frustration this may have caused. ... read more
I sent my IPad in to have two issues resolved. Apparently only one problem was addressed. 1. There was a problem with the surface not being fully responsive to typing with the keypad. THAT WAS CORRECTED. 2.There second issue was the battery life if the IPad. A full charge should last all day. THIS WAS NOT CORRECTED. My IPad was on the charger all night and was at 100% battery. ONE HOUR OF USE (typing and checking emails) AND THE BATTERY IS AT 24% STRENGTH. It needs to be sent in again.
Business response:
Hello Chipk, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a five-business-day turnaround from the day your device is received. While the process is typically quick, there may be delays if crucial parts need to be ordered. If this happens, our goal is to ensure our specialists provide you with the necessary support and the most accurate claim assistance. We apologize that this was... read more
First I was told to take it to a place where I was told they didnt have the parts. Then was tild to send it out to another place for repair wjo told me it wasnt coverefd and I would have to pay. Afyer that twice I sent it to you. Both times I was told it was repaired and that it was working fine. Both times it did not. Not to mention the many calls I made to get this done. What is the point of havng insurance? Alas. I am getting reimbursed since at this point its nothing but a paperweught unless I fix it myself. This was ver... read more
Business response:
Hello Reviewer3053965, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade uses certified technicians for all repairs and conducts extensive diagnostic tests to ensure functionality before returning the equipment to customers. We provide a service guarantee for the work done for a period following the mail-in repair, covering any failures once the claim is completed. We apologize that the issue with your device is still not completely resolved. We understand the frustration that can arise from ... read more
First they couldn’t find my warranty and now they have it I have been waiting the replacement for over a month
Business response:
Hello Reviewer161394019, We’re sorry to hear about your recent experience with your claim. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. Sometimes, delays may occur if the item is not readily available in our inventory, as we would need to source the replacement externally. We apologize for the lack of a timely resolution and understand why ... read more
Since last year I waited for the part for my tv it finally came in I tried scheduling a appointment for the technician to come to replace it no luck so they decided to give me a tv but still waiting on the delivery
Business response:
Hello Reviewer3355979640, We’re sorry for any inconvenience you encountered while trying to resolve your issue. SquareTrade does its best to provide prompt and hassle-free service to all customers. We also strive to ensure our specialists deliver accurate and friendly service. For TV claims, multiple teams collaborate to provide a resolution. However, the process begins with an evaluation of the issue by one of our technical experts over the phone. Once the issue is identified, the availability of resolutions depends on seve... read more
The claims process was very easy to navigate. It did not take very much time. Initially, the replacement had was offered was not even close to item I had purchased. I had bought a PS5 controller with the protection plan, and was offered a console stand. After I did not accept I was offered an off brand replacement with less functionality. I refused a second time and was issued a check for the replacement value.
I got a vacuum and they couldn't replace the same one so i got a junk one.
Business response:
Hello Reviewer3224414415, We’re sorry to hear about your recent experience with your claim. SquareTrade offers various resolution options to ensure we meet our customers' service needs. Our goal is to provide coverage for our customers throughout the duration of the protection plan. Our resolution options depend on several factors, including the type of item, the specific issue, and the item’s price. All these variables are considered when determining the most suitable solution for our customers. We apologize for your dissat... read more
When I first got intouch with them everything went well. Then the next day they were talking something different. I was told that u have a year with the seller. Also the seller didn't want to help me.
Business response:
Hello Reviewer3355535805, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade protection plans are extended plans designed to offer peace of mind by safeguarding against mechanical and electrical failures once the manufacturer's warranty has expired or when the manufacturer cannot assist during the warranty period. If the manufacturer fails to provide service, SquareTrade can reevaluate the case to determine how we can resolve your issue. We understand the frustration that can arise from this s... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,839 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.