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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Started the claim online and when trying to find the category for a coffee maker there was no small appliance section. I for some reason thought health and beauty would be a good start. Clicked that option and found an electronics option and was able to continue with the claim. Get the claim all done and submitted, received an email about options for a replacement or refund the evening on 12/6, I replied to the email the morning of the 7th. It was close to the weekend, so I did not expect a reply on Friday. It is now Tues, 1... read more
Didn't even pay for half the price for a replacement coffe pot! First they tried to see if I would accept a cheap replacement which I said no way to and then they just offered the original price paid of $29.96 whereas today the same Mr. Coffe Maker at the same store costs $60.08!! So they ended up only paying 49% for a new same model Mr. Coffee Maker! Think twice about this coverage as when you sign up for it they do not mention that they will not pay for an exact replacement if the price has gone up!
Bad experience need people who can help you first rep was great, second one terrible
I BOUGHT A SUITCASE FROM WALMART AND THE WARRANTY TO GO WITH IT. I'VE TAKEN THIS SUITCASE BACK TO WALMART 3 TIMES AND THE TELL ME THAT THEY CAN'T HELP ME. IT SHOULD HAVE A YEAR'S WARRANTY ON IT. THEN I'M TOLD TO CALL YOUR COMPANY, I GET SOMEONE ON THE PHONE THAT TELLS ME THAT THE WARRANTY THAT I PAID FOR IS NULL AND VOID IF IT'S DEFFECTIVE WHEN I RECEIVED IT. WELL, I DON'T KNOW FOR SURE. I TRIED TO GET READY FOR MY TRIP 10-4-2023 AND I COULDN'T GET IT TO WORK FOR ME. SO, I HAD TO BUY ANOTHER SUITCASE. NOW I'M GETTING THE RUN... read more
Claim was approved, bogus egift card was sent. Numerous calls and chats and still no replacement. Terrible. Also, reps have a hard time understanding the English language. Will pass this information on to Walmart.
The people the service were great the way it was delivered back to me, was terrible
DO NOT BUY Allstate/Square Trade protection Plan when buying items on eBay. I bought the protection plan for 3 years when I bought the Headphones on eBay. The Headphones quit working a little over 1.5 years from the purchased date. I submitted a Claim with requested documents to Square Trade (ST) at the end of Sept 2023, and took for ever to receive a reply from them. Finally, after following up for a month via email, I received a response telling me that they will issue a full refund less shipping cost. This was confirmed v... read more
Allstate Protection Plan is a ripoff. The company is completely unresponsive to their customers. Customer support is non existent. I filed a claim on an insured item asking for a replacement. Three days later I received an email telling me that Allstate cannot find a replacement. I found this very curious being that said item is readily available at Walmart. I was offered a replacement price settlement which I accepted. I filed an Affidavit for Reimbursement as requested a week ago. I have received no response from Allstate.... read more
My shipping label expired. I submitted an email to address the issue. I was then told to call the 800 number. I did that and the agent could not solve the issue without a supervisor. Apparently, there were no supervisors available. The agent committed that he would call me back within the hour. That was on Saturday and today is Tuesday night. Yesterday, I sent another email regarding the issue...of course no response. However, Allstate felt sending me an email to rate my service...well here you go Allstate. Your service depa... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,864 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.