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Allstate Protection Plans / SquareTrade
About this business
I probably won’t ever purchase a tv warranty again. If I’d only known that it wouldn’t replace the tv I had with the same one (Walmart had in stock) i definitely would’ve passed on buying the warranty. Now I have a tv that was 100 dollars cheaper. Not good business
Business response:
Hello Reviewer2815562192, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. If the customer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional... read more
Told me I had to send in everything just like the way I bought it I sent it to them and all I received back was my soundbar no speakers no cords or anything I called them and all they want to do is we will investigate the problem and text you with the response I told them to send me my speakers and my cords or reimburse me for the full amount of purchase price but all they said was we will investigate and text you with a email
Business response:
Hello Reviewer3320864709, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide prompt and hassle-free service to our customers, especially when our online portal is utilized. We also do our best to send an update when your item arrives, as well as a tracking number once it departs our facility since our goal is to ensure our customers have all of the support they need during the claim process. We are sorry to hear this has not been your experience. We are sorry that ... read more
I've been trying to get a replacement and nothing.
Business response:
Hello Reviewer158264442, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. The availability of the resolutions is based on several factors, such as the purchase amount of the device, whether we can source a comparable replacement item within the coverage limi... read more
While we had quick response to our tv’ s black screen, we were not happy with the choices offered of a replacement tv. Our choices of 4 only were of older model tvs, not a newer updated one. We would have preferred a cash refund of the value we paid so we could shop for what we wanted.
Business response:
Hello Reviewer3932481502, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. If the customer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional... read more
Literally put my claim in at the beginning of March, stated i would receive an email confirmation! Got the email fairly quickly! Well, after that email… it stated that i would receive another email soon, in regard to picking a different set of headphones! Never got the email. Tried to get in contact with someone i regard to my claim… never heard back! What’s the point of having a “protection plan” if you’re never going to hear back! Im highly disappointed! This survey email is the first time Im hearing anything from Allstate... read more
Business response:
Hello briamcbride, We apologize for any frustration caused by your recent claim. SquareTrade does our best to provide our customers with resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. At times, there could be a delay if the item is not readily available in our inventory since we would have to externally source the replacement. We are sorry that you did not receive a resolution in a ti... read more
They do not cover anything.
Business response:
Hello Reviewer1100936940, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specific... read more
I gave an honest rating earlier, and Allstate keeps emailing me over and over to complete a survey I already did.
Business response:
Hello Reviewer626111301, We apologize for any frustration surrounding your claim. Squaretrade does our best to make sure your information is protected and secured with us. Our privacy policy can be found on our website which will give you the measures that are taken to ensure our business is being run with integrity and your information is protected. At this time, one of our specialists has reached out to you to discuss this and ensure the proper support is provided to resolve your issue. Thank you, HG
I bought a rug from Wayfair and purchased an extended warranty. The rug is falling apart (the fibers are coming out piece by piece and it wasn't very noticeable at the beginning...now it is!) and the warranty doesn't cover it. Wayfair doesn't cover it and the manufacturer doesn't cover it. Worthless!
Business response:
Hello Reviewer2185946973, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade offers two types of plans: Standard and Accidental. Our Standard plan covers mechanical and electrical malfunctions, while the Accidental plan includes accidental drops or liquid contact. In this case, the item was covered under our Standard Protection plan, which does not protect against physical damage. While SquareTrade does our best to assist all of our customers, we can only approve claims within the specific... read more
Horrendous experience where they sent and cancelled parts prior to tech visit (sign of an upcoming issue). Tech came, heard and saw problem. Video'd the issue. Was here 20 or so minutes. Allstate then denied the repair. Huh? Conatcted them and seller (Costco. If that's where you purchased the contract get them involved). A bit of a runaround and but was aked to submit my own video. Again, HUH? Repair now approved. Parts on their way. Tech next week. More than 3 week process MAY be over???
Business response:
Hello RealReview123, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. We understand the frustration that can come from this. Howeve... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,841 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.