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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
After a two week wait to get a repair person out, we find he had to order new parts. Now we receive a message as they are awaiting approval from the warranty vendor before proceeding. No ETA. So, we are working toward having our appliance down for a month. Thisis not what I consider WARRENTY SERVICE-a warning to those who think the Allstate service will fix you purchase on a timely basis. So far not the case.
Called to report a non-functioning PC and within 10 minutes was issued payment for 90% of the purchase price.
It was no reason to purchase this protection plan when they still refer me to Nintendo
APP was far from seamless in what I needed. Had to reply to an email, still had to call and then the check was for the wrong amount. Had to call again to get it resolved. Training with employees is still needed to get this process to feel easier. It's worth the hassle but not sure why creating the hassle seems to be the norm with every insurance company on the planet.
I've purchased many protection plans with square trade and have used one or two in the past but this last time left a real sour taste in my mouth. After meeting all the requirements of the automated system I wasn't able to resolve my issue. Finally I was able to do live chat with a representative in which they were unable to resolve the issue, and Finally after getting the "I apologize for the inconvenience but there's nothing we can do" line I was able to call and talk to an actual live agent over the phone who said everyth... read more
I filed a claim but I have not received a response
Submitted claim and was told apple was responsible, then apple said no, then Allstate said they would repair, not replace. Still don’t have my watch back but what a hassle!!
Made two appointments and the guy never showed up after waiting at home two different dates. Called in and was told three separate times that we would be called back the next day. No one ever called back so we kept calling. Then to be told there is no one to fix it. Had to return parts that were sent. This is not good service at all. You guys really need to do better. Horrible customer service.
I was given a refund on a virtual card. I accidentally deleted the email. I am having a problem having that reissued and continue to get told the claim is being reviewed.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,864 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.