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Allstate Protection Plans / SquareTrade
About this business
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Business response:
Hello Reviewer3691222722, We are sorry to hear that you had difficulty getting an update on the status of your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. We understand the frustration that can come from th... read more
The process for obtaining a resolution to my issue-a television with a black screen-was excruciatingly difficult. I had to literally jump through hoops, taking videos and pictures of the black screen, and endless emails before a real person was sent to fix my tv. After all that, the tech was unable to fix the issue. I was then given a choice of 3 budget brand tv's to choose my replacement. This still unseen replacement will take another week to be delivered. When all is done, I will have been without my living room televisio... read more
Business response:
Hello connie215_pia, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is determined, the availabilit... read more
Phone was not replaced, no effort was made to replace it and I felt like I was pressured to accept a check that didn't come close to replacement costs of my phone that was only 2 months old. Very disappointed with the way you operate and will not recommend your service to anyone.
Business response:
Hello Sunshine324, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade always does our best to offer repair and replacement resolutions as our first priority, and a reimbursement is typically an option reserved for atypical situations. We have designed SquareTrade protection plans to cover our customers up to the amount spent on the item. The availability of the resolutions is based on several factors, such as the cost of the repair, the purchase amount of the device, whether we can source ... read more
I started a claim for my cell phone, December 1st. I submitted my receipt for repairs, December 12 ( took some time to figure out how to submit). I have not yet received reimbursement. I sent a follow up on February 19 and still have not heard from anyone.
Business response:
Hello Reviewer1986552595, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause delays for our customers. Our local repair resolution allows the customer to locate a repair shop within their area for quick and easy service. If an issue does occur during this process, our primary goal is to ensure our customers receive effective solutions in a timely manner. At this time, we have reached out to you to discuss this and ens... read more
I was very disappointed as I brought these as a gift. They didn’t even last 3 months. When notified I was given the option to select a replacement. I was also informed that my warranty that I purchased would not carry over to the replacement. I was told that I would have the replacement between the 15th and 17th of the month. And as of the 21st it has still not arrived and Walmart would not take it as a return.
Business response:
Hello Reviewer499490424, We apologize for any delays you have experienced with your claim. SquareTrade offers a variety of resolution options for our customers to ensure we meet their service needs. Our goal is to provide our customers with coverage throughout the life of the protection plan. Our resolution options are based on several factors, such as the type of item, the issue at hand and the item’s price. All these variables are taken into consideration when determining the most appropriate solution for our customers. We... read more
it would have been quicker just to refund my money for the computer,so i could go buy another one who knowa how long the parts will take to come in .. so i am without use of the computer.... there should be some type of compinsation for this............ not happy at all
Business response:
Hello gillbillywest, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers. We also do our best to provide updates of every step to ensure a positive customer experience. For Mail-In repairs, we guarantee a 5 business days repair from the day your device is received. This resolution allows the customer to fix their item without having to take any extra steps. However, in the event the customer has any difficulty with following throug... read more
Submitted in February still no response other than we have received your claim Grand daughter still can’t ride and hopefully doesn’t outgrow before claim is processed
Business response:
Hello Reviewer2048849720, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. Again, we truly apologize for any trouble you've had thus far. However, we... read more
web site does not offer much help, hard to navigate, your automated chat , also was not helpful. accesses to live agent was not easy. my issues where taken care of with the help of a rep from Sams Club.
Business response:
Hello ShinyBison-92444, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. At this time, we have reached out to you to discuss this and ensure the ... read more
Tried reaching a live person but nothing but endless loop messages. Terrible!!!
Business response:
Hello Reviewer2124063176, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. In the event any issues arise, our goal is to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are sorry this has not been your experience. At this time, we have ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.