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Allstate Protection Plans / SquareTrade
About this business
Verry bad experience to fix my problem
Business response:
Hello Reviewer2112748333, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide our consumers with efficient and effective resolutions since our goal is to eliminate any issues that can cause a delay. Our gift cards are processed electronically within one business day in order to ensure the consumer receives their payment quickly. We apologize that this did not occur in this case. We understand the frustration that can come from this. However, we were happy to speak with you and provid... read more
My first claim was on my kitchenaid stand mixer. Sent it in, was repaired, got it back in worse shape than it was before. I have sent it back to be fixed again.
Business response:
Hello Reviewer3972101110, We apologize for any delays you have experienced with your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. Our goal is to ensure the item arrives from our facility in great condition since we do our best to avoid any additional issues that could affect our customers. We are sorry this did not occur in your case. Again, we truly apologize for any trouble you experie... read more
I put tape on my beats and I didn't know it void my coverage to get them fix.... I didn't know it would void it. The next time I won't purchase the insurance for any other electric devices purchase from Walmart or any other store that has allstate protection plan coverage.
You guys never even got back with me to replace my phone. Your insurance protection is a rip off.!!! Someone isn't doing their job.
The process was all fine, but our tv was replaced with one that was a lower quality. We are very disappointed.
Got nothing and earbuds are still broken
Firstly it was a nightmare trying to get you to honor the warranty. When you finally did you returned my laptop to me so that I was unable to login to my Microsoft account, or log out of the account they put on my laptop. I spent a whole day with tech support on the phone trying to repair it, to no avail. So I had to send it back to be repaired. I’m still waiting for my laptop. Why the hell does it require a signature that I can’t override? Which meansI have to sit around all day and wait for my laptop!! I wasn’t given the o... read more
The 2-5 Business day repair is now in business day 11.
Business response:
Hello office-55883, We apologize for any dissatisfaction with your recent experience with us. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. We offer a service guarantee of the work done for a period of time after the mail-in repair for any failures. We attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and ... read more
I had several conversations with customer support and still have not received the parts to fix my tv or the service company that will in fact do the work. The last one I talked to (Ashkhan) said he would send me an email telling me about the shipping of the parts and of course he did not . I am still waiting for the information. All they do is keep asking for more information. I gave them the receipt number, the claim number, the serial number and everything they kept asking for and my tv is still not working. You should hir... read more
Business response:
Hello Reviewer3820017787, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur during ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.