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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Customer service from "AllState" was absolutely horrible! Square Trade handled both situations! Wal-Mart customer service was horrible! So Walmart sells the AllState Plan, then shucks the responsibility. AllState shucks their responsibility, Square Trade handled the situations. Now the second situation is not completely resolved yet anyway. Registration for replacement TV was supposed to be automatic! Wal-Mart failed, AllState failed, Square Trade registered it! It still hasn't shown up on my plans!
they did not honor my protection plan on the item I had tried to file a claim for, one was a glass accent table that was cracked when we received it and we wanted a refund for the item so we could purchase another one and i did provide a photo of the item as proof and I was denied my refund.
I still have yet to receive my refund.
easy to get the claim process started and get someone on the phone. we were told it takes 2-5 days to fix unless a part is needed. there has been no communication with updates. we keep calling and are told the same thing - we need a part. they told us the part was coming on a specific date, it didn't. they cannot tell us when it will be fixed. they told us they can get us an update in 1-2 days. it has been 3 weeks and we have no idea when we are getting the laptop back. very frustrated and very disappointed
I have tried to get ahold of Walmart about the issues I had, they sent me an email saying that it was redirected to the new email address, Never got an answer,sent another email, still never got an answer. I didn't even get the full amount of what I paid for the product minus the protection plan obviously. So I didn't get what I paid for the product back and of course it went up in price. I'm kind of upset about that.
My drone was crushed and they insured me for drops and brokage but couldn't help me out with anything
Sent my Xbox Elite Series 2 controller in for repair. They fixed what was wrong, but when it came back it has something rattling around and right trigger sticks. Now my controller is out of warranty.
I was happy when they were sending a repair person out but I had to repeat the same steps with 3 different people before that . Once the repair person came the TV could not be fixed. Allstate was quick to offer me a New solution unfortunately, it was definitely superior to the TV I had. I sent them the info and they are supposed to be getting back to me with hopefully a better solution. Meanwhile that was two days ago and I am now over a week without a TV or resolution
Opened a claim, and provided requested information and had to follow with additional information. Claim is still not settled and this process is taking longer than expected.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,864 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.