This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
Tv can't download apps like mine could. You can't down load apps at all on it.
Business response:
Hello Reviewer1889916180, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our consumers have the flexibility to make a selection. If the consumer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional... read more
1) called square trade for unusual refrigerator noise - instead of sending someone out they had me turn breaker switch off for 24 hours (which means food had to be tossed out since we did not have another refrigerator to store food- took some to neighbor but they only had a little room for us to use) - said this was a manual defrost 2) after 24 hrs - still made noise - not as bad but they heard it over phone and said to now send a video and download - I said Forget It. - get someone out here - don't have me go through all th... read more
Business response:
Hello Reviewer1859836415, We apologize for any frustration surrounding your claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that are held to these same standards. We are very sorry to... read more
I paid for a service and no providers in my area now...
Business response:
Hello Reviewer1124980398, We apologize for any frustrations caused surrounding your TV claim. SquareTrade does our best to provide expeditious and hassle-free service to all consumers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. Once the issue is determined, the avai... read more
I didn't get a response after I told them it's not a headboard it a mirror on a dresser that needs replacement
Business response:
Hello Reviewer2639222386, We apologize for any frustration surrounding your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. At this time, one of our specialists has reached out to you to provide additional assi... read more
I filed a claim two weeks ago, and still don't have a television after approval.
Business response:
Hello Reviewer2591435398, We apologize for any dissatisfaction with your recent experience with us. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, there are many teams that work together in order to provide a resolution. However, the process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. While issues or delays may occur... read more
It's a waste of money. My couch broke during normal use due to a defect in workmanship , they wouldn't cover anything because they said it was a loss of resiliency. I spent an extra roughly 400 dollars for nothing
Business response:
Hello donaldheverly, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade’s goal is to provide a smooth claim experience and give our customers seamless and effective service. We offer different types of protection plans for a multitude of electronic and non-electronic products. We strive to provide our terms and conditions as it relates to the customer’s specific item by sending their protection plan contract via email and making it accessible on their online account as well. In the case of... read more
I have been waiting on a month for Squaretrade to confirm my technician that repaired my washer. I am in the process of going forward and making a complaint to BBB and go to small claims court. After numerous calls talking to about 10 supervisor no body has helped me.
Business response:
Hello Reviewer2269297904, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we want to make the claim experience as hassle-free as possible. For appliance claims, there are many teams that work together in order to provide a resolution. However, our goal is to ensure we avoid any issues that can cause a delay. We are sorry this has not been your experience. We understand the frustration that can result from this.... read more
Almost impossible to communicate with a live person. New tv was supposed to be delivered within 7-10 days from nov. 1st and has not yet been received. I am very disappointed!
Business response:
Hello Reviewer2684954518, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide our customers with efficient and effective resolutions since we strive to make the claim experience as hassle-free as possible. In the event the customer does not receive their replacement, our goal is to correct the issue before it causes further delays. We are sorry this was not the case with your claim. At this time, we have reached out to you to provide additional assistance and suppor... read more
When I received my robot back it was full of dirt and dust including in the box. The robot has not worked correctly since receiving it. It does not go past the perimeter of my rooms even after multiple calls with shark. This was not an issue before I sent it in to get the side wheel fixed.
Business response:
Hello Theybrokemyshark, We apologize for any frustration surrounding your claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning a device to our customer. We offer a service guarantee of the work done for a period of time after the mail-in repair, for any failures once the claim is completed. We are sorry the issue with your device is still not fully resolved. At this time, we have reached out to you to discuss this and ensure ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.