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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
I have bought and use SquareTrade/ Allstate for years for all of my needs. The service was so poor this time around that I have canceled all of my on going contracts and will NEVER use them again !!!!!!!
They had me sit on the phone for 45 min to try and resolve the issue. That didn't work so they did stuff on their end which didn't work either and then they wanted us to call roku so we did.. still not working so we started the whole process over, they decided it was a roku issue even after we told them all other 6 TV's in the house were working great! We finally had to talk with Supervisor and debate the whole thing again and finally was granted a replacement tv. We had to call another company which gave me a number to yet ... read more
I was given a form to fill out for a paid claim then a email that reversed that claim. I was given the number to the manufacture and after several messages no one returned my calls and they never answer the phone. I am out of money and my claim is marked closed.
I was given no explanation as to why the accidental warranty was not offered to me. I spent $1500 on a T.V. atCostco and bought the only warranty offered to me ( standard ) only to find out my issue will not be covered. No point in buying warranties anymore.
It took so many contacts with Allstate to get my claim for a $20 TV antenna resolved. A prolonged, extremely painful experience. In the end, after first being told my claim was denied, and after I had to whine a little, magically my claim was approved. Hopefully the check is in the mail but, based on my experience with Allstate to date, I'll believe it when I see it. I spent more time in chat exchanges just to get a reduced, pro-rata settlement on my antenna. Wouldn't want to ever go through this again!
I was paid out and told that I can throw everything away once I receive my payment 3 days later allstate square trade opened up an investigation and is now refusing to pay me back because I don't have a receipt from 6 months ago a supervisor Ruthanne called Walmart with me and Walmart said they can't go back that far anymore and I'm still waiting for my money almost a month later
I tried to make a claim and get a return sticker but it showed up blank on my phone.. Then I had to contact the help website and they said go on your computer… What if I didn’t have one.. So I went on my computer and it was there.. But Sheesh I shouldn’t of had to do that..
Left hanging no resolution
Trying to fill out my claim on the website was like a Merry-go-round; I finally had to call and submit my claim over the phone. Still they couldn't find my first claim...after the second one and this is a complete copy of my order information, a full explanation and pictures of the item!! I think I had to resend this two times and after this, they wanted a picture of the item with the date and my signature when it was taken!! This has been going on since January, 2023; keep in mind this is a $40.00 item! I finally got an ema... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,864 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.