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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
I spoke with 3 different Walmart employees and they didn't know how to answer any of my questions regarding my warranty.
I filled out the form telling them what was wrong. I had to ship the vacuum to them at my expense, which was alright. There were no instructions stating to just send the broken item and not the attachments so I of course sent the hose with it. They repaired it fast enough and returned it to me without the hose. I asked them where my hose was and they said i should not have send it. I stated it did not state that on the return form. They supposedly looked for it and could not find it. Didn't know what happened to it. Said I h... read more
I purchased a metal platform bed, it broke, was sharp and metal, I threw it out, claims said I needed pics, I didnt think about that when I tossed it, spoke to an agent, they said they would check it out, they ruled that I could have a replacement! This will encourage me to ALWAYS go with Allstate when it is available!
Long story short - I sent my phone in for an overnight repair. Days later they said they only ordered a part. A week later they didn't know where my phone was. Then they said the repair center said my phone was irreparable. They said they'd send me a replacement phone. Another week later waiting for my phone I called and had enough of the run around excuses and said I wanted a payout. Which after another 2 days it was approved. I finally got a check in the mail to buy a new phone today so I can't really complain about reliab... read more
I've had a few protection plans with Allstate, and prior before Allstate bought SquareTrade. Anytime I've needed to make a claim, I had to jump through a ton of hoops, explain my situation multiple times, tell them to review notes from prior calls, and spend an unreasonable amount of time, energy, and effort to get a claim handled. When I finally do reach someone who knows what they're doing and can handle the issue, it goes smoothly, but it does not seem like they set their agents up for success. There doesn't seem to be an... read more
It took to long to get my refund.
I had to pay 30in packing materials to ship back a stereo that couldn't be repaired and still haven't received my money to purchase a new 1
Felt as if I was brushed off onto the actual company to fix my problem rather than the actual place that I purchased the device from. Here I am, 3 weeks later with no help, still.
The plan does not really cover anything. Complete waste of money!
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 35,864 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.