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Allstate Protection Plans / SquareTrade
About this business
After the first repair attempt to the washing machine. Which did not repair the appliance. A reorder for proper parts was taken care of by repair shop. This was on 12/03/2024. On 12/12/24 I was sent an update to as upcoming appointment. However, the track my appointment link only goes back to the original appointment date of 12/03/24. With the statement that appointment is complete. Any attempt to contact by email or respond by reply links embedded in the emails sent only get bounced back as undeliverable. I have tried vario... read more
The quickness of the claim I was totally satisfied with. However, the Pioneer TV you gave me has syncing issues. The sound comes a few seconds after the tv program speaks. Syncing issues called Pioneer they tried the same things I did and we are still having problems. Very disappointed. What can be done about this. Pioneer told us to go back to Costco where we bought it and Costco said to come to you to get a new TV that works. Please advise.
Business response:
Hello Reviewer2942946627, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide expeditious and hassle-free service to all customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, replacement options are provided through a live link and our customers have the flexibility to make a selection. If the customer is not satisfied with the options available, SquareTrade can reevaluate the case and provide additional ass... read more
After multiple phone calls, the technician has been to my home to resolve the issue with the refrigerator three times and it is still not fixed and not working. This has been frustrating.
Waited 2 weeks for a tv and ended up with another broken tv. Been waiting again with no conclusion on my case. Also was given a tv that cost less than my original.
Business response:
Hello Reviewer1836812421, We are sorry for any inconvenience you experienced with your recent claim. SquareTrade does our best to provide expeditious and hassle-free service to all of our customers. We also do our best to ensure our specialists are providing accurate and friendly service. For TV claims, SquareTrade works to act upon any issues reported by the customer when a replacement is delivered. If the unit is damaged through delivery, SquareTrade will work with the customer to have the unit picked up so another functio... read more
Horrible Service sent the item 3 times and still not working
Allstate Protection is disingenuous and on the verge of pure dishonesty, never again!!
Business response:
Hello hasinc-97267, We apologize for any frustrations caused surrounding your Epson Printer claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via email, phone, or our chat feature. We are very sorry this has not been your experience. In this case, we were happy to speak with you and provide a... read more
Consistent communication.
The agent I spoke with misunderstood me and now they want to say they can’t fix my oculus it’s just so disappointing then they said the would send me an email to take pictures and continue the claim and I haven’t received anything
Business response:
Hello Reviewer3564311891, We apologize for any frustrations caused surrounding your Meta Quest 2 claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. In this case, we were happy to speak with you and provide additio... read more
Game controller stopped working....isn't that why we got the all-state in the first place?? Why are you making us wait for a return label...have to pack it up...drive to drop off and then wait till you receive it for us to get a replacement check???? When you could have just issued a replacement check in the first place!!!! Now he is without a controller for that much longer....how frustrating!!! YOU CAN DO BETTER!!!!!! You did when my son's air conditioner went out...why so much hassle for a damn controller?
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.