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Allstate Protection Plans / SquareTrade
About this business
In the beginning, customer service correctly diagnosed the issue with my washer not draining correctly. They set up the appt with a company they us the following Thursday. They would be shipping me the parts. The one part would arrive 2 days before the appt and the 2nd part would arrive the day of the appt. Their company changed the appt from Thursday until Friday. Thank goodness his appt was 3-6pm and the fortunately the part arrived around 1:30pm. I don't know what would have happened if the part arrived after the tech was... read more
Business response:
Hello Reviewer1874197588, We are very sorry to hear that you are unhappy with your recent claim experience. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable therefore we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certifie... read more
Reported broken TV to Allstate, believe it was Square Trade also thought picture was bad and offered several TVs as replacements. We selected one of TV offered and it never came. It would take more than a quick grab and run. So where it the TV?
Business response:
Hello Reviewer 28535159, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide expeditious and hassle-free service to our customers since our goal is to provide a smooth claim experience and eliminate any issues that can cause a delay. We want to ensure that you have the support you need during the claim process, either via phone or our chat feature. We are very sorry this has not been your experience. We understand the frustration that can come from this. However, we were hap... read more
Hi Allstate, My experience with Walmart and you guys has been a nightmare. I had a computer keyboard I purchased through Walmart on line. I purchased a extended warrantee. Wel the keyboard died. I spent close to 6 1/2 hours trying to get someone to help me. That was the first day. Second day same thing, dropped calls, customer reps assuring me it will be handled. Walmart supposedly sent messages to you and the manufacturer. Zip, NADA, Zero correspondence let alone where my keyboard is or if ever it's going to be sent to me e... read more
Business response:
Hello Reviewer1135655551, We apologize for any delays you have experienced with your claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide expeditious and hassle-free service. However, there are necessary actions customers must take to help us move their claims forward, such as submitting proof of purchase. The original purchase information is required for almost every warranty we have on file if it has not been provided during the ini... read more
Cause I filled claim on 10/2/2024. I submitted photos, serial number of product etc. agent still sending me email asking same thing over again. Agent wants to see damaged on product, I emailed it is electrical issues not miss use or physical damaged. I called their toll free number and explained, they told me claim still under review, agent will contact me via email. I been waiting since then.
Business response:
Hello parkipatil, We apologize for any frustrations caused surrounding your Tailgate light claim. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service. We give our specialists extensive training and coaching in order to ensure we provide courteous and knowledgeable claim assistance. We are sorry to hear this was not your experience. At this time, one of our specialists has reached out to you to address ... read more
Had to preform same task over and over ! Very bad technical support
Business response:
Hello Reviewer1718333167, We apologize for any frustration surrounding your claim. Squaretrade's goal is to provide customers with service that is both purposeful and seamless. Our TV claim process ensures we provide the most appropriate resolution based on the situation. The process starts with an evaluation of the issue with one of our technical experts that takes place over the phone. This is why we will request pictures, videos, and product information or provide supplementary troubleshooting steps for our customers to c... read more
Filing, the claim is ridiculous with this company. You have all the information needed and it's not exceptional. Why offer this Service, if you're gonna make it hard for the consumer to file a claim to be reimbursed. In the future, if a retailer is offering all state, I will refuse because it makes no sense.What it takes to get reimbursed on acclaim
Business response:
Hello Reviewer186417788, We are sorry to hear you are dissatisfied with your recent experience. SquareTrade does our best to provide a smooth claim experience and eliminate any issues that can cause a delay since we strive to provide an expeditious and hassle-free service, especially when our online portal is utilized. However, there are necessary actions customers must take to help us move their claims forward, such as submitting proof of purchase. We require receipts to verify essential details that affect the protection p... read more
Multiple calls and registering a claim with Allstate based on Costco's direction never produced a service visit. Finally contacted LG directly and after filing a claim with them, they sent an LG tech today. (10/15/2024). Took a total of 11 days to get a service repair on an appliance we purchased a 3-year extended warranty.
Business response:
Hello Reviewer387637686, We apologize for any frustration surrounding your claim. SquareTrade protection plans are extended plans designed to provide peace of mind by protecting against mechanical and electrical failures when the manufacturer's warranty has expired, or the manufacturer cannot assist during their warranty period. In the event the manufacturer does not provide service, SquareTrade can reevaluate the case to see how we can take care of the customer's issue. We reached out to you to discuss this and ensure the p... read more
After identifying what is wrong with my chair, he said that parts would be ordered and someone would. Be in touch to schedule. That was 2 weeks ago. No follow-up. Crickets.
Business response:
Hello Reviewer3387953498, We apologize for any delays you have experienced with your claim. SquareTrade strives to provide a smooth claim experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we attempt to account for any possible delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair compa... read more
Sent my laptop in for a new battery, when I got my laptop back everything I had on my computer was GONE! I bought my laptop with Windows 11 and Microsoft 365, when I got it back they had put Windows 10 on it! Why would they put Windows 10 on a computer that had Windows 11 on it...I had to reinstall Windows 11 and Microsoft 365 myself. Good thing I had all my work and pictures backed up or I would have LOST ALL of THEM!!! I also had to reinstall my printer and security protection. This was such an inconvenient experience. I c... read more
Business response:
Hello Reviewer1716899739, We apologize for any frustrations caused surrounding your Laptop claim. SquareTrade uses certified technicians to complete all repairs and we perform extensive diagnostic tests to confirm functionality before returning the equipment to the customer. Our goal is to ensure the item arrives from our facility in great condition since we do our best to avoid any additional issues that could affect our customers. We are sorry this did not occur in your case. Again, we truly apologize for any trouble you e... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 36,842 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.