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Allstate Protection Plans / SquareTrade
About this business
I haven't received my claim check...
Need a repair on a laptop I purchased from Walmart. I filed a claim on laptop which I had purchased the protection plan. Square Trade said it was still under manufacturer’s warranty and I needed to go to them.
Well I have to say that I've been dealing with SquareTrade for the past 6 years and this time was it really bad experience to my items my personal cell phone that was needed to borrow one was sent back because it was dropped in and needed to be repaired obviously having my insurance I figured I'd get it back within two to five business days I had a follow-up at the 9th or 10th business day they said they would get back with me within 24 hours I got an email saying that would get back with me as soon as they got a hold of the... read more
Business response:
Hello, We apologize for any difficulty with your recent claim. We would like to review the situation and see what help we can provide. Please email reviews@squaretrade.com and include "Reseller Rating Review" in the subject line, as well as any useful information such as your warranty ID or contact information. Thank you, JR
I finally received my refund that I was waiting for
The JVC kd-sx24bt receiver in the truck I drive stopped working. I called SquareTrade. They told me since the unit was less than a year old, that I should contact the manufacturer for warranty repair. I contacted JVC. They had me run a test on the unit. Still did not work. They had me mail it to a service center. I mailed it to United Radio, Syracuse, NY. The mailed it backed to me in about 2 weeks. Reinstalled in the truck. Now it works great. It uses power and ground from a fuse protected accessories circuit. Not connected... read more
Still waiting on payment gonna see how it goes
I was supposed to receive my repaired item July 19th . On yesterday but instead It had been delivered to WI instead of NY. I do understand mistakes happens. But my son was extremely dissatisfied because it was his laptop. On his 11th birthday and we were truly excited leaving a celebration to make it home to pick up his delivered item. To only find out it was delivered around 4 pm when we were suppose to receive at 8. The rep made assumptions that I may of gave the wrong address. However my address was clearly in the form th... read more
Business response:
We can certainly understand your frustration. We definitely want to apologize for your experience and Thank you for bringing this to our attention. One of our specialists has reached out to you to further discuss the situation and confirmed that they will be in contact with you today with an update. Thanks, JR
I have had 2 replacement phones at NO charge because of having Square Trade. When you contact them there are very few questions asked.
They initially agreed to replace my item (a jogging stroller that I procured on sale), and later decided to only give me the amount I paid for it, even though the original agreement explicitly states I would be reimbursed the replacement cost, not the purchase cost. Was an absolute bait and switch, poor business practice, and borderline unethical.
Business response:
Hello, We're sorry for any dissatisfaction with your recent claim. Squaretrade provides repair, replacement and reimbursement as our resolutions. Which resolution your product qualifies for depends on the issue it is experiencing, among other factors. In this instance we initially approved your claim for a replacement, when this option was not successful we instead provided a full reimbursement for the price paid for your item. We're sorry if you felt our warranties were not clear upon purchase, as we do our best to provide ... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.