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Allstate Protection Plans / SquareTrade
About this business
Receiving a new product for the one that was damaged was easy as it could possibly be.
My Fitbit Charge 2 SE broke, and parts were not available, Fitbit said I needed to file a sq trade claim, when I checked with sq trade agent, he said I had to pay $25.00 Deduct, and they would send a New Fitbit Charge 2 SE, as its completely discontinued, , I would Imagine that's why I have not received a New Charge 2 SE, It should be Possible to ship a charge 3 se as the cost is the same, but is not discontinued,. I never imagined my Charge 2 se would have no parts available in less then 2 years, but at least I purchased th... read more
I have gotten reimbursed yet. I’m still waiting on them to send me the email that a check is coming.
Business response:
We do apologize for any delay. Upon reviewing your account, we see that we emailed you an Affidavit for the reimbursement. This affidavit is an electronic document that needs to be signed electronically by you and submitted to us. Once we receive the signed affidavit, we will then process your payment. Once the payment has been processed and mailed, we will send you an email confirmation. Please allow 7-10 business days for the check to arrive and We again apologize for any inconvenience. Thank you, JR
Coudn't even understand the techs accent,terrible customer relations.
Business response:
We're sorry to hear of any difficulty experienced with our support center. Squaretrade does our best to ensure our support specialists provide courteous and knowledgeable service. We aim to make the claim process hassle-free and always want to provide immediate service to our customers. If in any way you felt the issue that you were having while trying to file a claim was not address. Please email reviews@squaretrade.com and include "Reseller Ratings" in the subject line, as well as any useful information such as your warran... read more
I don't have the energy to write an in depth review, at least they gave me a refund. But if I want to get my laptop fixed now I have to pay $600 to somebody else. I mean I got my warranty so I WOULDN'T HAVE TO PAY FULL PRICE FOR A REPAIR.
Business response:
We're sorry we were unable to approve your recent claim. Squaretrade offers two types of plans Standard and Accidental Protection plans, each of which offer different degrees of coverage. The policy covering your product was a Standard plan, which protects against hardware and electrical failures due to normal usage. Unfortunately, this plan does not cover against physical damage; this is why we were unable to approve your claim. Squaretrade provides customers access to their warranties at any time via our website or mobile ... read more
No because I never received the
Business response:
We do apologize for the inconvenience. Once Squaretrade claim is approved for repair, our system automatically sent out a shipping label to the customer to the email that we have on file. In this case, we see the shipping was emailed. We always recommended that square trade is added to your contacts. Therefore, emails don't get sent to the spam or junk folder. We have resent the shipping label once again and as a back up mailed a physical copy of it in the case that it is not received and to avoid further delays. We again ap... read more
I found the claims process to be simple and the service was hassle free. I need up getting a refund check in the mail and it arrived quickly and was deposited without any issues. I would purchase this warranty again in the future.
1) Dropped phone, screen shattered. 2)Took over 3.5 hours and speaking with 9, (NINE) different CRMs to finally get a replacement phone. I am somewhat satisfied, I did eventually got a replacement phone. I cannot imagine if it had been a high priced item like a OLED Television or camera to get a fix or replacement.
Only 2 models of TVs, not of the same brand were offered as equal replacements. The replacement was received today and the video quality is so poor as to be unbelievable. Square Trade says they can do nothing despite their policy saying there is a 30 day window for disputes. We are giving the new replacement TV away and purchasing another. This time without a Square Trade warranty.
Business response:
Squaretrade does our best to offer replacement TVs which are brand new and comparable or better than the original product. Though we understand that you felt that had not been your experience, and for that, we apologize. Please email your claim or warranty details to reviews@squaretrade.com and include "Trustpilot Review" in the subject line. We'll inspect the situation and follow up with you directly to see what other help we can provide. Thanks, JR
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.