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Allstate Protection Plans / SquareTrade
About this business
The manufacturer failed to have a 1 year repair warranty but only had a 60 day replace or refund plan. With almost a year of using the equipment the product failed. The manufacturer failed to do anything even though the 1 year was still valid. Square Trade understood and stepped up big time and I got my full refund which I used to purchase a new product. Having Square Trade payed off and I will purchase the warranty every time.
They never call you back. When they do, nobody speaks english. I am not a bigot, It's very difficult to understand them. It's been 3 weeks since I started this and every time they work with you they tell you they will call you back. I had to call them back every time. I have been waiting again for a response (4th time) to an E-mail to finish a set up for a problem to my laptop. Never called. I get home from work, I have an email from them asking me to send them a review on how they did! They aren't done yet!!!!! This is the ... read more
Business response:
Hello Suzie, We apologize for any difficulty with your laptop claim. Squaretrade utilizes troubleshooting for computer claims for multiple reasons. Primarily this is to ensure your item issue is covered and to verify what is the best resolution for your product. We can see you're currently corresponding with our specialists regarding this issue. If we determine this to be a hardware failure we'll let you know what resolutions are available and we again apologize for any inconvenience. Thank you, KM
Should be straight forward, fix, replace or refund. Deductible covers most of S T cost.
Business response:
Hello, We apologize for any dissatisfaction with your claim. Squaretrade does our best to make this a hassle-free experience, but in certain circumstances we'll need more information to proceed. We have since approved your claim for a reimbursement and we again apologize for any inconvenience. Thank you, KM
Dropped my phone in the pool it was dead call fair trade they said three to five days and it was here within three
Printer failed to operate properly (paper jamming etc). Called to initiate my 3 yr service plan. Got an email after my call and was told how to ship unit to repair facility. Spent 35.00 to have it packaged properly and shipped via FEDEX Ground to Buffalo NY repair facility. Got unit back in less than 5 days. Got box home and opened it up to find printer control screen shattered , plastic housing bent and broken. In fact when I picked up unit the Fedex guy said it was a very poor packing job. Called back to Square Trade immed... read more
Business response:
Hello Erik, We greatly apologize for your recent claim experience. Squaretrade does our best to provide satisfactory repair and to ensure our support center is constantly guiding you throughout this process. We understand this was not your experience and this is something we take great concern to address. Since your item was damaged in transit we have approved a new resolution for you, of which we can see you have approved. We will also review your claim to see how we can improve and we appreciate you bringing this to our at... read more
Square Trade was very response in settling my claim.
Just reminds me why I never by extended warranty's, waste of money
I'm still waiting for my necklace to be fixed or replaced, after filling out several emails through sams club warranty. Never again will I buy anything or refer anyone to Sams club for jewelry
Business response:
Hello Allan, We apologize for any inconvenience faced throughout your claim process. Upon reviewing your account, we noticed your claim was referred to the manufacturer of your item given that it was purchased just a couple months ago. SquareTrade protection plans are extended warranties that cover you beyond the manufacturer's warranty period to ensure there are no gaps in coverage and continues after their year ends. Given that your item is still under the manufacturer's warranty, they are responsible for resolving any mec... read more
I purchased a PS4 remote, and the warranty for a DualShock 4 remote I bought at Walmart. 2 months later my remote started glitching and messing up. I called for a replacement, and they said to call Sony because it was still in warranty, and if they had any problems, SquareTrade would deal with it. I call Sony, and they claim that it would cost me a lot of money due to shipping and fixing cost, and that I should just fulfill my warranty through you guys. So I call back, and tell SquareTrade this, and they said that they won’t... read more
Business response:
Hi Christopher, We're very sorry you encountered this experience. SquareTrade is an extension to the manufacturer's warranty that runs concurrent but does not take its place. For mechanical and electrical failures during the first year, we refer these claims to the manufacturer of the item since most of these issues are typically caused by defects or poor workmanship. However, in the event of a denial, SquareTrade can reevaluate the case and see what additional assistance can be provided. To further look into this, please co... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.