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Allstate Protection Plans / SquareTrade
About this business
TV died two days before warranty. Technician came to fix. Was unable to fix. SquareTrade was going to let us choose a different TV below what we initially bought. Husband called in to tell them this. We are now waiting for email to see if we get a TV equal to what we had.
I’m very disappointed. I don’t know why I have to pay another $85.00 to get my iPhone fixed again when they didn’t do a good job on the first time!! The store you picked out was terrible and very rude.
Always trying to fix over the phone so they don’t have to send a technician out. Never take your word that there is a problem.
Business response:
Hello, We apologize for any inconvenience experienced with your claim. Squaretrade TV specialists utilize some basic troubleshooting as a standard part of our TV claims process. This policy is in place to isolate the cause of the issue and to determine the best resolution to address your concern. In this instance our specialists determined that the issue your item is experiencing is not the fault of the TV itself, but the cable box. This is why your claim was denied and we again apologize for any dissatisfaction with this pr... read more
After a week still have not received anything to get my item fixed. I was told 2 days
Business response:
Hello, We apologize for any delays in receiving your shipping label. Due to the delay we have refunded the full purchasing price of the warranty and we will be resending your shipping label within the next 1-2 days. Thank you, KM
My claim was handled quickly and I received a response almost immediately.
You buy a cell phone warranty that says 100% Parts & Labor, No Deductibles We've got you covered. You pay nothing and then click on the terms and conditions where it says your covered for drops and spills. As far as I know I am covered right? Wrong accidental drops not covered. They take your money but do not stand by there product. How they have not had a class action lawsuit is beyond me. Keep away from these sham artists, They will not repair it when you need service.
Making a claim was very easy and quick. I had the check within a week after I sent the receipt for the warranty repairs. I am very pleased.
While everyone was very attentive to solving the problem, it took at least eight calls and 20 + emails to get there. Perhaps a dedicated line for callbacks would be a better solution than having to use a phone tree that does not do a good job of getting to the right people.
Had to contact Sams Club second time and now said will receive check for repair. Haven't received yet.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.