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Allstate Protection Plans / SquareTrade
About this business
On two separate occasions now, I've had to submit a claim with SquareTrade. Both times they did all they could to troubleshoot and repair my items. Both times the items were not repairable so SquareTrade sent me a check to reimburse my purchase price. I will never buy another item without being sure to also purchase the SquareTrade protection whenever it is offered!
First experience submitting a claim. Simple, quick, no problems. Claim paid and closed in less than a week.
Everything was easy and chatting with a knowledgeable representative was great. I believe, however, that more choice for the consumer in fulfilling a replacement option should be provided. Including a cash voucher instead of simply providing a replacement option is limiting. What if the consumer is particular about the brand. I could only choose from one brand.
Claim was denied, they sent company's contact information (product still under warranty), BUT they sent info. on the WRONG company. A waste of time and I still had to do the work myself.
Business response:
We apologize to hear if any misinformation was provided regarding the item manufacturer. Squaretrade utilizes the manufacturer warranty for all covered products as a typical part of the claims process. Items which experience failures within the first year of purchase and referred to the manufacturer for service. This allows the Squaretrade policy to stay in place until necessary, or Squaretrade can provide service in instances where the manufacturer denies to assist. When this was brought to our attention a specialist reache... read more
My wife was sent to over 3 locations to fix a problem with her phone just to have it shipped in. This warranty was explained to us as a simple procudure and it was not only a hassle but the time she had to take off and move the phone to one place to the other is ridiculous. We won’t be buying any more Squre trade warranties in the future Although the phone did get replaced I’ll be using AppleCare next time
Business response:
Hello, We apologize to hear of any difficulty experienced with this claim. Squaretrade offers varying resolutions, one of which is to have your device fixed locally. This resolution has proven to have a high satisfaction rate for our customers because it allows the flexibility to pick a repair resource of your choosing, and is often considered the quickest method. When it was brought to our attention local shops were not able to service this device we approved to have the phone sent in, and we have since replaced the device.... read more
Lost my laptop and had to give me a refund
Business response:
Hello, We apologize that your item was lost in transit during your recent claim. When this issue was brought to our attention agents at Squaretrade approved for you to receive a full reimbursement for the cost of your item. While we realize this isn't the desired result Squaretrade does utilize this resolution when needed, and we again apologize for any inconvenience. Thank you, KM
My son's Android smartphone got a cracked screen, so Square Trade gave us a replacement. He could not download any apps on the new phone. We are going to return the new phone if we cannot get the new phone to work and just use the old phone.
Business response:
Hello Cshields7, We apologize to hear of your dissatisfaction with your replacement device. Squaretrade technicians perform full hardware diagnostics on all repaired devices, including our replacements. Should the device arrive to you experiencing any failures we would request contacting our claims center so we can further assist. Squaretrade has several policies in place to ensure you're provided a fully functional phone, and if needed we can have another device sent to you utilizing overnight shipping. Thank you, KM
I purchased the three-year warranty on my latest printer (HP8630) and was delighted it held out for two and a half years before the print head died (I never had a simple print head failure in any of the last seven printers I'd purchased). Went online to SquareTrade and reported the failure with an expectation of getting enough back to buy this relatively expensive part (almost the price of the printer when purchased). SquareTrade refunded me the purchase price which was enough to cover the print head replacement. It will all... read more
They didn’t help me at all
Business response:
Hello, We apologize that we were unable to approve your recent claim. Squaretrade TV warranties cover against standard hardware and electrical failures, and upon review of your claim it was determined that your item has sustained physical damage. Unfortunately none of our TV warranties cover against physical or accidental damage, and due to this we are unable to provide service. We again apologize for any inconvenience. Thank you, KM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.