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Allstate Protection Plans / SquareTrade
About this business
Would do business with again .
Issue taken care of immeditely
I don't normally purchase additional protection on purchases. Thankfully I did on a office chair. I contacted SquareTrade and they resolved my problem with one phone call. Going forward I will buy coverage from them on most purchases since the quality of goods made today are breaking shortly after you take them home.
Been waiting 4 months on settlement of $200 on phone. They are trying to charge me 29.00 deductible on a plan when sold didn't have a deductible.
Business response:
Hello jnbarb, We apologize if you felt our plan was not advertised correctly. Squaretrade does our best to be fully transparent with customers purchasing our policies. We typically provide details regarding your warranty coverage and deductible at the time and place of the sale, if this has not been provided your warranty details can be viewed anytime on our website or App. Per a review of your account we see this claim has been approved and finalized. Thank you, KM
Very frustrating dealing with them.
I lost my headphones but since square trade is not an insurance company they were not covered. What a total waste of money. Do not buy, ever. Worthless.
Business response:
Hello George, We apologize we were unable to approve your claim. Squaretrade does our best to assist all of our customers, but we're limited to approving claims which correspond with your warranty coverage. Unfortunately none of our warranties cover lost or stolen devices, therefore we would be unable to approve the claim for this item. Due to this we have refunded the full purchasing price of your warranty. Thank you, KM
The Original claim representative I spoke to was fantastic. But it’s been almost 4 weeks and I still have not received the check because they keep changing my address in their system I have had to call three times to change it back and I still don’t have my check. This is something so simple that they can’t get right
Awful. Beyond horrified. I agree. RUN, don't walk away. I've spent three hours of my life trying to get them what they want with EBay/Paypal being difficult to provide receipts, as well. Their server wouldn't load the PDF, and finally, after now 50 minutes with an online chat which ended back at where we started, be warned! STAY AWAY FROM SQUARE TRADE!
Business response:
Hello, We're sorry to hear if there was any trouble with using our warranty. All Squaretrade warranties require a copy of the receipt for the relevant item, whether it is provided from the seller of the item or from the customer themselves. This is verify your warranty correctly corresponds with your item, and to ensure we're providing the best resolution to service your device. In this instance Squaretrade offered to approve your claim shortly after being provided the desired receipt, though at this time we're waiting to he... read more
Still waiting for someone to send me a link so I can schedule an appointment so someone can install the parts that were sent.
Business response:
Hello, We apologize for any misunderstanding regarding your TV appointment. On 12/1/18 one of our specialists arranged the desired appointment for you, based on our conversation all parties were aware of the this result. If you would like any additional details regarding your appointment please contact our claims center at your earliest convenience. Thank you, KM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.