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Allstate Protection Plans / SquareTrade
About this business
This is my response to your survey regarding our claim #046931691139 C664773 I struggled throughout this whole “WARRANTY” process. On July 2nd 2018 our Samsung TV’s visual went out yet there was still audio. So on July 3rd I first called Costco Concierge Service around 8 AM that our Samsung TV was not working. I was hit with 20 or more minutes of questions to trouble shoot what the problem was. I was asked to check each individual connection, to switch connections and on and on. . . Ok I can understand, maybe. It was a feat ... read more
Business response:
Hello Lumifar, We apologize to hear you're thus far dissatisfied with your claim. As of our last conversation we have ordered a replacement TV for you and we'll be following up with shipment information for the item shortly. Thank you for bringing us your concern, and we can assure you the replacement device will arrive to you within the 7-10 business days we previously discussed. Thank you, KM
TV was approved for exchange. First TV came and screen was cracked. Return, approval and replacement took a bit of time. Second exchange TV was shipped. Opened it and the second TV screen was also cracked. Had to go through the whole process again. Finally recieved reimbursement approval. I do not know the amount approved.
UPDATE – After reading my review SquareTrade contacted me. While maintaining that damage was not included in my coverage, they did offer to reimburse me as a good will gesture. I got my phone repaired, submitted my receipt, and did receive a full reimbursement. Hopefully, there’s new management at SquareTrade and they’re working to be the reliable, honest company we all hope to do business with. Original Review: When I bought my Samsung Galaxy S7 Edge I also bought the Guaranteed Full Protection Plan from Square Trade. One o... read more
Business response:
Hello Gary, We apologize to hear of your customer experience and appreciate you taking the time to bring us your concern. When this was brought to our attention one of our agents reached out to you and explained what we're willing to do to accommodate the situation, as well detailed our different types of policies we offer. Based on our conversation both parties were satisfied and at this time we're on the path to an amicable resolution. Thank you, KM
Well my earphones were stolen , & I thought my warranty covers that issue. I thought to do a claim but it didn’t go through because the warranty doesn’t cover stolen earphones
After several phone attempts to solve the problem and being lied to, I was told that you did not have a service shop in my area and you were going to replace the tv with a reconditioned tv of a different model. I said that was not acceptable and I needed to talk to a manager. I never received the promised call back so I ordered one of the replacements because I feared that otherwise I would end up with nothing.
Business response:
Hi Joe, When a claim is filed on a TV through SquareTrade always attempts to troubleshoot before for attempting a repair. Troubleshooting allows for the issue to be diagnosed and in many cases resolved without needing a tech. In some instances when a repair is required, we do not have an available in network repair tech, and an alternate resolution is presented. A customer can set up their local repair and SquareTrade will reimburse the repair costs. If the customer is not able to set up a local repair the claim can then be ... read more
A small part broke off my washing machine and a replacement part was received the very next day!
The person I talked to was friendly and helpful but I have had no follow up and am having difficulties getting any response from Square Trade.
Business response:
Hi Lee, We apologize for any issues you may have experienced. According to the notes on the account, we were awaiting follow up after troubleshooting steps were completed. I attempted to reach out to you today and was unable to make contact. Please feel free to call in at any time to complete a claim on your device. Thank you, BH
I was surprised when I found out that my Zero Hassle Protection plan only covered mechanical and electrical problems on my item. Lucky for me it appears that it may be one or both issues with no fault of my own. So Zero Hassle Protection isn't as hassle free as advertised. Won't happen again with any purchase of a warranty. Buyers beware. Ask questions before buying any plan from Square Trade.
My washing machine had was leaking water so i called to have it looked at. Service tech arrived and confirmed it was leaking but culdnt find where. Tech said i dont know what to do. Square trade toldthe tech and i over the phone that they couldnt replace parts when they dont know where it is leaking so if it happens again video and send it in and tell them where its leaking or i go find another tech. I stated i puchased a warranty for issues and i have leak, we all acknowledge it but squaretrade said they cant help me. The w... read more
Business response:
Hi Marty, We're really sorry to hear about this, Andrew. We aim to make our claims process as painless as possible, but it sounds like this isn't the case. When a claim is filed on an appliance troubleshooting is attempted in the hopes parts can be ordered before the arrival of the tech for resolution on the first visit. In some cases, it is necessary for a tech to inspect the unit to ensure the correct the parts are ordered for repair. Looking over your claim, it appears the tech was unable to locate the source of the issue... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.