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Allstate Protection Plans / SquareTrade
About this business
They delivered sooner that the date that I was told.
I disabled find my iPhone and wiped device. Mailed it in, then was told I did not disable it and will be charged 750$ Apple customer support did not help nor did SquareTrade’s
Business response:
Hi Jake, We apologize for any issues experienced with disabling the FMI. SquareTrade needs the FMI turned off and the phone erased from the users' account so the device is no longer associated. A core fee extension has been provided to allow for the FMI to be shut off with any charges to you. Thank you, BH
I filed my claim, they sent me a shipping label to return my broken product and less than a week from beginning the process I had a check to replace my item. The process was simple and efficient.
My phone stopped working, I called and received a quick resolution with a friendly and professional customer service person. My only complaint is that my phone died on the road, so I went to a Consumer Cellular retailer listed on the CC website to get a replacement phone. The store employee knew nothing about CC's and Square Trade's phone insurance program so I just had to buy a new phone, which I desperately needed. When I called Square Trade and conferenced called with CC, they would not just give me reimbursement for the ... read more
Unde their warranty, SQ first sent me to a local repair shop to replace a bad battery which negated any possibility of Apple even LOOKING at my phone, much less replacing it. Then the 3rd party battery failed...TWICE! Now I’ve been working for a month to get a replacement refurbished phone to replace mine that must be plugged into power to work. When ST finally approved a replacement, I received an ABSOLUTELY TRASHED phone (obviously one someone else returned for replacement). It looked like it had been run over with a Mac T... read more
The worst coverage, said it was abuse liquid damage, enclosed water proof speaker.
Business response:
Hi Gary, We apologize for any issues you are currently experiencing with your device. Taking a look at your claim the device was sent back due to a broken cord which is not covered under our Standard warranty coverage. With our Accidental damage from handling protection, a device is covered for physical and liquid damage. We attempted to contact you but unfortunately were unable to leave a voicemail. Please feel free to reply to follow up email sent to you. I would love to see how I can be of assistance. Thank you, BH
Denied claim on brand new item. Terrible service and a scam
Business response:
Hi Jesse, We are sorry to hear your item arrived damaged. Due to your item coming damaged you would need to contact the item seller to set up a return or exchange. Any item arriving defective or damaged would be considered a pre-existing issue and not covered under the SquareTrade warranty. If you have any further questions or concerns please directly reply to the follow-up email sent. Thank you, BH
All representatives i have been communicating with have been helpful, the only issues I have, is 1) had to go thru Sams and receipt because Square Trade could not find copy of my Protection Plan, 2) had to take a picture of my receipt and send it to Square Trade to verify i had a protection plan 3) then I had to receive a returned address label by email, my printer is not working, so I had to go to neighbor to print, 4) I have to to purchase another phone, set it up and disconnect one being returned 5) wrap phone that isn't ... read more
no serious l keep call and call l
Business response:
Hi Missleaddy, We apologize for any delays experienced during your claims process. Taking a look into your account your reimbursement was pending receipt of your signed affidavit. The affidavit is necessary for the reimbursement check to be processed. Another affidavit has been sent to you and I have been able to confirm receipt of the signed response. Your reimbursement check has been processed and mailed to you. Thank you, BH
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.