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Allstate Protection Plans / SquareTrade
About this business
I had a Fitbit Charge 2 that suddenly stopped working just after the one-year warranty expired. I contacted SquareTrade since I had purchased a 2-year warranty from them and they responded very quickly. I had my *new* Charge 2 within 10 days. I paid $40 for the additional warranty and my deductible was $15. It's definitely worth the money since $55 is way less than the $150-180 for a new one. Not to mention if you are under the original Fitbit warranty, they usually give you a refurbished model. The last time I received a re... read more
Electronic item was defective, Square Trade honored the warranty and sent a full refund. I've used this company for over 15 years and they are the original reliable warranty service.
Sent them the info on our warranty, they sent a new TV.
I pay a monthly fee AND paid the $129 deductible. This was actually more than the fix it company requires of $109 to fix a cracked screen. I’d already paid the deductible or I wouldn’t have even used the insurance. That’s terrible customer service to charge more than it actually costs. Insurance is supposed to save you money. I feel this is completely dishonest.
Business response:
Hi Renee, Often, when a cell phone is taken to a local repair location for repair, multiple issues need to be addressed to make the device fully functional. Our deductibles are in line with rising phone costs and the possibility of multiple parts being necessary to complete repair. We understand your frustration and have moved forward with reimbursing half of your deductible. I attempted to call you today in regards to your reimbursement and claim but was only able to leave a voicemail. Please do not hesitate to directly rep... read more
Never even thought I would ever have the need to fix or replace a product after only a couple years. However, when something actually does go wrong, it’s very comforting to know you’re covered by SquareTrade!
SQUARE TRADE is a farce, they ran me around for a whole day finding a receipt for my product they covered. Then they denied coverage. Then sent me an email and said they would cover it, sent a phone number and when I called, they denied coverage AGAIN. only WASTED my time. I will NEVER buy a warranty through them.
Business response:
Hello Ladyshrink, We apologize for any miscommunication regarding your warranty and that we are unable to approve your claim. The back and fourth correspondence throughout the day between you and our agents was to establish the exact issue your item was experiencing, as well as to attach a receipt to the policy. Once the receipt was attached one of our agents recommended calling in to our claims center in order to clarify the situation, as communication via email is often limited compared to directly speaking on the phone. U... read more
I bought a bike with Toys R Us and after a few months the training wheels surged to bend upwards making it unsafe to drive. Also, the bike tire showed a lot of ware. I submitted the claim and they rejected it and referred me to the manufacrurer, who happens a to be in China and has no physical prescience in the USA.
Business response:
Hello Hector, When your concern was brought to our attention we reached out to confirm the issue has been resolved, and based on our conversation both parties are satisfied with the results. We appreciate you taking the time to speak to us today. Thank you, KM
The first 4 phone calls I made took 2 hrs. and they kept giving me info I couldn't use with just a cell phone to connect to the net. The last phone call I connected to a technician who took me through the whole process and got my computer working again. He was excellent but my initial experience with the first four people was not helpful and very frustrating.
Business response:
Hello Barbara, We're sorry to hear you had to call our claim center multiple times before receiving service. The first agents you spoke to attempted to explain the importance of having your receipt on file before proceeding, because this is necessary for us to approve your claim. If this wasn't properly communicated we do apologize, and we will be reviewing your calls to our support center to see where we can improve. Thank you, KM
I have made a Square Trade claim before and always received good results. This time was different. It started out great: We went on line and initiated a claim and received information to call and give additional details. When I called they had all the information ready from the online claim initiation and determined from a few questions that they would send some parts in a few days and then we'd receive an email with information on how to contact a service provider that would use the parts to complete the repair. We received... read more
Business response:
Hello Shoreranger, We're sorry to hear of the delay you experienced with your claim. When this was brought to our attention a Squaretrade agent reached out and explained what we're willing to do to resolve this, and offered you multiple resolutions. Based on our conversation you seemed satisfied, and we're waiting to hear further from you so we can proceed. Thank you, KM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.