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Allstate Protection Plans / SquareTrade
About this business
bad contact over and over repeat and repeat thank you sal
Business response:
Hello Sal, We're sorry to hear you had to contact Squaretrade so many times to file your claim. Squaretrade does our best to expedite customers claims by allowing access to our online claims center, as well as offering 24/7 phone support. These policies are in place due to experience from years of fulfilling claims, and one of our agents will take a deeper look into your claim to see where we can improve. Thank you for bringing us your concern. Thank you, KM
Ive had to call in at least 4 times now to get assistance with my TV which cost me 2k at the time only a year a ago. Square keeps trying to pawn me off to Samsung and Samsung is telling me the warranty is already expired through them. Ive had a broken tv a week now and no resolution. Ive paid for the warranty and got nothing in return on my investment. I am now out 2k and a new tv.
Business response:
Hello Hector, We're sorry to hear if there was any confusion regarding how Squaretrade utilizes manufacturer warranties, and we can assure you this is not to avoid servicing your item. Squaretrade always refers customers to the item manufacturer during their period of coverage, usually up to the first year of owning the product. This is because Squaretrade repairs are limited in the amount of repairs we offer, and issues which are resolved via your item manufacturer do not deduce from your Squaretrade plan's limit of liabili... read more
Sent an 8-camera security system for repair directly to SquareTrade due to Nightvision not working. The repair report stated that the cameras were tested and cleaned. When returned to me, the electrical connectors remained severely rusted/corroded and my problem persists. Obviously, the connections were NOT properly cleaned and I presume that the cameras were not adequately tested, otherwise they would be working.
Business response:
Hello Matthew, We're sorry to hear your item is still experiencing issues. Squaretrade has numerous processes in place to address concerns such as this. Whenever Squaretrade technicians complete a repair diagnostics are run on the item to ensure all components are fully functional before they're returned to the customer, and we also provide our customers a rework period for all mail in repairs. The rework period refers to a length of time following the return of your item, wherein if you have any failures with your item Squa... read more
After 2 weeks the problem isn’t solved. Apparently they misunderstood what the problem is with my oven. I have received 2 orders for parts and neither one would fix the problem. Waiting on more parts.
dont buy electronics without this warranty
I only had to call once to have the problem resolved
I had an ice maker that stopped working, I submitted a claim online and within 24 hours I received a call from squaretrade settling the claim.
I have used the company on the past and was happy with their service. The last time they changed the rules. I couldn't take the printer back to the store as before. I had to file a "claim" and then they would decide what to do. The company "Depreciated" the printer even though it was a factory replacement only a few months old. They depreciated the unit from the initial purchase date. A real rip off to the customer. Saved the company a few bucks but, if you rip off enough people I sure it adds up to some serious money. Also,... read more
Disappointed that Replacement was not current year model. Transport of replacement TV was problematic. TV was delivered a day late and dropped off at front door. not the white glove service I was expecting. Also the bottom exterior of the TV box was extremely dirty, leaving marks on my carpet which will have to be professionally cleaned.
Business response:
Hello Tubby1, When Squaretrade is looking to provide you a replacement device we are aiming to provide a unit that is as technically comparable to your original unit as possible. Nowhere in our advertising or warranty contracts do we state we provide upgraded units as replacements, or units which are current compared to the date you file your claim. If you felt this was our intention we sincerely apologize for any misunderstanding. We also apologize to hear of the issues with your delivery. When this was brought to our atten... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 39,122 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.