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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Fast, easy, and reliable!
Well after talking to the supervisor Everything was great Love the way she handle my situation Thank you
The agent that assisted me was very helpful and made it easy to submit my claim, he also help me find the replacement TV brand that I wanted. No worries.
Had a claim, resolved in 10 minutes total. Can't ask for anything better. This is the type of service one really hopes for, and got.
Square trade did a great job standing behind my TV. I called customer service they very professionally walk me through some reset steps which did not fix the TV. A technician was scheduled to come to my house to replace power board, this technician was very professional install the new part which did not fix the TV. The end result Square trade told me they could not fix my TV they were going to give me a brand new one. I think their customer is top notch!!!
The process was very quick to receive reimbursement for the TV. I will continue to purchase Square Trade warranties for my products. My issue was resolved in about a week. Thank you.
Business response:
Hello, We apologize that you are unsatisfied with your resolution. SquareTrade offers various resolutions for each claim. These are determined based on your device and the issue reported on the claim. One of our options is the Fast Cash resolution, which provides the customer with an express reimbursement and does not require the device to be returned to us. Although many customers favor this option due to the quick turnaround, others may not, like in this case. One of our specialists has reached out directly. We were happy ... read more
I had bought a vaccuum cleaner, that was recommended to me by a friend, said she had it for years. No problems. So I ordered the same one, but mine only lasted for 4 months, I cleaned and pampered it. I loved my lightweight, cordless vaccuum, but to my surprise, it conked out. Don’t know the problem. Anyway, thank goodness that I had extended insurance. SQUARE TRADE is fair, trustworthy, and dependable. I sure would advise, whether it’s a new product, or refurbished, be Sure to protect yourself and your product, life happens... read more
They were excellent in getting my watch to the repair location. Since then I have been pretty much waiting to hear from them. Kind of frustrating.
Business response:
Hello Adrian, We apologize for any dissatisfaction with your recent claim experience. SquareTrade does our best to make the claim process as hassle-free as possible. For Mail-In repairs, we guarantee a 2-5 business day repair from the day your device is received. We provide updates when the item is received at our facility, as well as when the item is repaired and on its way back to the customer. We apologize for the frustration caused by this. At this time, one of our specialists has reached out to you to discuss this and p... read more
They are very professional and top shelf.
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 27,128 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is open now. It will close at 11:00 p.m.