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Allstate Protection Plans / SquareTrade
About this business
When your stuff breaks, it's our mission to make you good again. Allstate Protection Plans are serviced by SquareTrade, an Allstate company.
Once I get past the other channels and discovered SquareTrade was taking care of my claim they handled it promptly. In fact, I received a check much faster than I expected.
Had issues with my phone and was given options . Choose one & happy with Squaretrades fast service to make things right.
The burners on my gas grill rusted completely through. All I had to do was send an email and make a couple of phone calls. Very pleasant people to deal with. Was actually shocked when they refunded the entire purchase price of my grill. Couldn't ask for anything more!
Great customer service in regards to claim being put in and processed
Square Trade stuck with me and made it right. They even called to make sure I was satisfied.
Business response:
Hello Gary, Thank you for reaching out to us with your concerns. We apologize for any frustration you have experienced during your claim. SquareTrade's goal is to provide customers with efficient and lasting resolutions. If our customer is having issues with their replacement device, they need only to reach out to us to advise there are issues with their replacement. To assist with this, we resend an alternate replacement device. We understand that this process has been less than stellar for you, so we have contacted you dir... read more
So happy they gave us a new flat screen tv, so happy for that!!
Have used my reimbursement to get another computer.
One call, few interactions and my television was replaced. I highly recommend Square Trade
Filed initial claim online. Set up for callback from customer service. Really liked their callback system that keeps you informed of how long the approximate remaining wait time is until you receive the call. Went through the diagnosis steps with the rep to verify that it was not a problem with settings. Rep sent email to get photos to show the problem. Replied to email with photos of problem. Received email with instructions for how to select replacement item. All in the same day. That is pretty remarkable. I normally decli... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.9 star rating with 28,636 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open at 6:00 a.m.