Allstate Protection Plans / SquareTrade

Anonymous 

on Resellerratings

7 years ago

"My smart tv was deemed un-repairable. The first tv I was offered was a bottom of the line tv I could buy for $670 new. My warrantied tv cost $1950. I had to call them and request a better tv. The next one was closer and I accepted the used tv. The picture isn't as nice, but it's ok. I also had my original warranty document that said I would get 100% of my money back if un-repairable. This was not given as an option when I asked for it. I was told it was to pay for repairs only. Doesn't say that on the contract. So, just be ... read more

silentmeow2000 

on Resellerratings

7 years ago

"We contacted SquareTrade online when we had a problem with our Smart TV,they called us within 5 minutes. The tech worked with us to see if we could solve the problem and when we could not she arranged for a tech to come to the house within 2 days. The tech knew right away what the problem was and it was determined the TV could not be fixed. SquareTrade arranged for a new TV to be delivered that was similar to the one we had within 2 days. We could not have asked for better service!" 

bibflasso 

on Resellerratings

7 years ago

"Visio TV power supply went out after 3 years of service. Got online with Square trade and they assessed the problem and scheduled a repair, which got the TV back working. followed up to make sure everything was working. Great service and best warranty experience I have ever had!" 

dlcoleman-5929.. 

on Resellerratings

7 years ago

"Screen went out on our 50" flat screen TV. Requested a call back using the online service and a representative called back within minutes. Scheduled for a technician to come out within 48 hours. The parts required to fix the TV was out of of stock so I received a brand new replacement TV within a week. Great customer service and received an expedited response in resolving my TV issue! a" 

croydwm 

on Resellerratings

7 years ago

"Handled my claim very well and when they could not fix the headphones they sent me another headphone to replace them (Sony Z-7)" 

sylmar324 

on Resellerratings

7 years ago

"We purchased a 47-inch LG Smart TV from Costco in 2013, and it died 4 years later a couple of weeks ago. Square Trade responded immediately to my claim submitted online and FedEx priority overnighted the part that was diagnosed on the phone as being the problem. The technician came about 5 days after we received the part at his scheduled appointment time. Unfortunately after he replaced the part, it did not fix the problem. Later that day I received an email that my TV would be replaced with a new one, a 49-inch LG Smart TV... read more

4usmusics 

on Resellerratings

7 years ago

"So glad we purchased the Square Trade warranty when we purchased our TV at Costco. When it quit working with no warning after 2-1/2 years it was worth the minimal cost. It turns out it was the power board and the technician was out within a few days and had it up and running within a half hour. Highly recommend Square Trade when purchasing high dollar electronics!!" 

glennlathamjr 

on Resellerratings

7 years ago

"Purchased a 65" Vizio at Sams Club in 2015 along with the SquareTrade warranty, which I usually pass on. Two years later the TV just died. Online claim with SquareTrade and asked for callback. The process was quick and easy. Parts arrived on Tuesday and technician on Wednesday. He replaced all the parts and it didn't fix the issue. On Thursday I receive an email they're going to replace the TV. I'm given a selection to choose from (1) and it was unavailable after selecting. I then get told I will be receiving a newer model ... read more

maryhains 

on Resellerratings

7 years ago

"The representative that answered my call was very nice, understood what I was asking in describing my problem and gave me directions on how to resolve my problem. Very polite and informative."