American Dream Auto Protect

Roger Riera 

on BestCompany

9 months ago

I DO NOT RECOMMEND THIS COMPANY TO ANY ONE WHO IS SERIOUS ABOUT REPAIR OR REPLACEMENT COVERAGES. THIS COMPANY AFTER 30DAYS DECLINED A COVERED REPLACEMENT ITEM DUE TO "PRE-EXISTING CONDITION" CLAUSE STATING THAT THE POLICY DID NOT BEGIN UNTIL THE SECOND PAYMENT OF THE PREMIUM WAS RECEIVED, THEN THE 30DAY COUNTDOWN COMMENCES. THIS WAS NOT STIPULATED IN THEIR DECLARATIONS PAGE. THIS IS A COMPLETE OUTRAGE ON A COVERED COMPONENT. 

Stay away from American Dream Because!!!!! 

on BestCompany

9 months ago

I am going to start out letting everyone know that I wrote a review earlier today about a customer service rep I had what was Sophia, which did a great job. But 4 hours after that I got an email from claims on my vehicle which is a 2014 GMC Terrain. Starting from the beginning, My Terrain was running fine in March and April with 149k miles, I put a new starter on and new throttle body and sensors and a normal maintenance and changed the oil as GMC recommends. I got a phone call from American Dream Sales Rep Edward B. which t... read more

Marvin 

on BestCompany

9 months ago

I am going to start out letting everyone know that I wrote a review earlier today about a customer service rep I had what was Sophia, which did a great job. But 4 hours after that I got an email from claims on my vehicle which is a 2014 GMC Terrain. Starting from the beginning, My Terrain was running fine in March and April with 149k miles, I put a new starter on and new throttle body and sensors and a normal maintenance and changed the oil as GMC recommends. I got a phone call from American Dream Sales Rep Edward B. which t... read more

Sandra Tollison 

on BestCompany

9 months ago

I paid $149 to start the plan, but then "life" happened - unforeseen dental issues and family illnesses - and had to cancel. Called and spoke with Corey who did everything possible to force me to pay for the coverage and continue the policy. Told him we had family illness (close to death) and the dental issues - he told me $149 wouldn't pay for the travel or treatment I needed. He presented several "what if" situations and tried to convince me not to cancel. I was put on hold for severeal minutes, and when no one picked up t... read more

Laura Pearson 

on BestCompany

9 months ago

I took out an extended warranty on my 2016 Ford Explorer at the end of February with this company. I had to wait 30 days before making any claims. Last Friday my husband took our car to Ford because the air conditioning stopped working and our warranty was now in effect. While at the dealership they found our water pump also needed to be replaced. The cost of these two repairs is almost $6000. The dealership submitted a claim and we were promptly denied. The reason we were given is because there is a technical service bullet... read more

Laura Pearson 

on BestCompany

10 months ago

I took out an extended warranty on my 2016 Ford Explorer at the end of February with this company. I had to wait 30 days before making any claims. Last Friday my husband took our car to Ford because the air conditioning stopped working and our warranty was now in effect. While at the dealership they found our water pump also needed to be replaced. The cost of these two repairs is almost $6000. The dealership submitted a claim and we were promptly denied. The reason we were given is because there is a technical service bullet... read more

Benjamin Carlton 

on BestCompany

10 months ago

24-48hrs for work to be approved. I am on hour 48 after missing a repair appointment I made due to my "agent," which is not really my agent, not informing me of the wait time. Truck sat at the mechanic all day 48hrs ago. They'll take your money, but so far have given me only stress and hold-ups about repairing my ball joints. Dismal experience - I run a business and don't have time for this. American Dream: PLEASE MAKE IT RIGHT. 

Kyle Haskins 

on BestCompany

11 months ago

Today will be the 14 day since I’ve initiated my claim . It appears there is a “ deny first “ policy in place . Advising parts not covered . After sending invoice of party which aren’t the nes I’ve been denied for , I’ve been sending emails. Ever since . Today I spoke with AJ , he hung up. Turn Frank , he hung up both after reassuring my acct and I requesting supervisor . The 3rd and 4 persons seem to know who I was before I spoke advised I’m handled in cldim and transferred before I could speak , this two calls hung up. Whi... read more

Kris c 

on BestCompany

a year ago

Horrible company! Scammers! They are no different than every other scam company out there! I purchased the PLATINUM plan back in August 2024. As of January 2025, I had paid them $2,840. I had one payment of $710 left in February. On January 22nd 2025, I brought my car in to Capital Transmission. They ran it through the machine and it came back with the code for a bad transmission, the "Nissan death code" as the shop manager stated. He stated that theirs no doubt you have a bad transmission. It took a day to get a response fr... read more