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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When call for a service request, you outsource your call center. When I call the person that answers the phone has such a thick accent. I cannot understand a word they are saying.
Business response:
Grace, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.
Most vendors are excellent. But when there is a vendor that does not do as expected, the customer is required to wait for the vendor to repeatedly mess up before the American Home Shield fixes the problem. That is very disappointing. This is the purpose of the contracted services from the beginning (intent of avoiding this type of runaround).
Business response:
Carlita, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at bestco@ahs.com. Sincerely, Mariah
I have been with AHS for the past 8 years. The only negative aspect to the program is the price. It started at 56 dollars a month with a 75 dollar service cost, to its current rate of 113 dollars a month and a 100 service call. Out of all my claims I only had to fight one which AHS eventually approved. Still worth the value giving the rising costs of everything else, but a little disappointing.
Business response:
Michael, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
I like American home shield because It’s Amazing and easily fix your Appliances I definitely recommend this to my family and friends….
Business response:
Nighat, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
I like that whenever I have an issue, they always have contact me right away to get the issue resolved
Business response:
Karen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
I liked the promptness and the overall help with the my water heater when it exploded.
Business response:
Nic, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
American Home Shield really came through for me. I can't believe I actually have a new refrigerator and it's beautiful and equal to the one that I had. I have been telling all my friends and family and sharing my link to invite them to American Home shield. It is truly worth the investment as a homeowner. I am so grateful and blessed to have them by my side.
Business response:
Hi Jacqueline, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
The ease to make appointments. The high value for low cost.
Business response:
Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
Replacement appliance not as capable as original. Could not wait, had to accept replacement offered.
Business response:
Dear AHS Customer, Thank you for taking the time to share your experience. Your feedback is important to us, it will help us ensure a better experience next time. Many Thanks, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,777 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.