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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield doesn't answer the phone in a timely manner. There was probably a 10-minute hold time six months to a year ago and it's definitely much worse right now. I've been on hold for an hour before and they've said it's because of COVID. I'm trying to put it through the online method instead of calling in. But for the most part, their customer service ends up being fine. You just have to go slow enough for the people who are out of the country, so they can understand you. There's a little bit of a language barri... read more
There was a noise coming from my swamp cooler. It sounded like something came loose and was touching the fan but when the technician came out, what he found was a paper bag. Somehow, it got in there and he removed it. He wasn't here that long. He was in and out, and he was very friendly and nice. American Home Shield is good although sometimes, they don't get back to you as soon as they can.
Fast and good get service make fix and go go my ac
The downstairs AC unit had stopped working. The tech had to replace the fan and he was able to finish it the same day.
Because. Excellent service excellent response.
Not a long wait time trying to speak to someone and they have been sending out 4 and 5 star service technicians to my home
American Home Shield is a good value for money. It's really easy to submit a claim and their reps are always professional when you speak with them. Our recent experience with them was great. Mel's Preventive Maintenance was able to repair the existing AC unit. My husband was actually the one that interacted with them and he was really pleased. We have been Home Shield customers for years and we really enjoy it.
I used American Home Shield five times and it was always very effortless. I always recommend them to anyone that I know that doesn't have their services already. I've got my mom to sign up and my sister signed up as well. It’s a really easy process. And when submitted a claim regarding a plumbing issue, that was very easy. I was called the same day and I had an appointment within two or three days. A tech came out and he was here for 15 minutes. He was really nice. He looked to make sure what the problem was then he went bac... read more
Responded to and repaired our issues quickly.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,789 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.