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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When we bought our house, we had American Home Shield for about a year. We canceled it then renewed it. We've had it now again for almost two years. We've recently started using the home warranty as we've had things that started breaking all of a sudden. We made a claim when there was some kind of pump that went out. It had something to do with the panel. A-1 Wastewater Services came out and did everything they were supposed to. It went good and we haven't had any issue since. The only thing was we wanted to make sure this w... read more
Submitting claims to American Home Shield has been very easy. Their contractor, All Comfort Specialist, came out for an AC issue that I had. They were scheduled to come on a Tuesday afternoon and instead, they were able to come Monday afternoon. That was great because it was 84 degrees inside our house. The first time they came, they replaced the condenser and the fan motor. Those broke again so I requested a revisit. The techs came out again without me paying a new charge. They found that something had shorted. The wires on... read more
My refrigerator is broken and it still hasn't been repaired. Elite came out and assessed the problem. They were very professional. They did a small repair but it still didn't work. I had to call back and I submitted a repair request to American Home Shield. American Home Shield came back saying they're not gonna be able to repair it. I got a replacement offer on September 9th. I selected for them to send me an E-card so that I can purchase my refrigerator at Home Depot. So I'm waiting for an electronic card so that I can buy... read more
Water heater was leaking in the basement. It needed to be replaced and that's what Advanced Plumbing and Heating did. They came back for it because they had to assess the situation first. They were wonderful and I was very satisfied with the claims process. We were going out of town right at the time that we discovered this was happening so I felt good about going ahead because I know Advanced is pretty good and dependable. They even came in and cleaned up the water that had gone out into the finished part of the basement. A... read more
The first time that South Cooling went here, the attic space was really very limited for them. So, they went a second time two days later and they had to cut the ceiling to open it through the gap. The techs were on time and professional and so far, the AC is good. Everything has been fine with American Home Shield. Every time that I have a claim with them, they take care of them right away and they cover what they promise.
The water was flowing in the dispenser. But for some reason, as soon as the tech got here, it was working. So, he was only here for a couple of minutes and he tested it several times. He looked at it and looked underneath. He was very professional and had a mask on while he was here. As of today, the appliance is still working and I just paid $100 for nothing. I had another issue, which was for electrical, and the first company that AHS sent out was horrible. It was not their primary contact that they usually send out. I gue... read more
The fan of the air conditioner stopped working. It happened on a Friday afternoon and we got the request in that Friday afternoon with AHS. We did it online and it was a pretty simple process. But they didn't have anybody to come out until Monday, so we did a whole weekend in Texas without air conditioning. When they came out on Monday, they replaced the fan and it works well now. The techs were friendly, too.
My refrigerator was broken and it wouldn't come on. A Town Group was the contractor given for my refrigerator claim and everything went very well. The technician was very professional. He thought about the requirements for COVID and wore his mask the entire time in my home. He explained what he thought the problem was. They ordered a part then came back and fixed the refrigerator. I was without a refrigerator for over a week and I threw stuff away. Now, the refrigerator is working well. With American Home Shield, it's less e... read more
I had a hot water tank that went out and that was a fiasco. It was a game and I hope I never see the company that came again. They told me that there was wetness in my walls. I can't crawl on the walls and see but I didn't believe them. They took forever to finish. They called another sub-company to come and do this part and another company had to come and do that part. But overall, I would recommend American Home Shield. The service has been great. I'm elderly and disabled and we had high temperatures. We've been breaking r... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,002 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.