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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The fan quit working so the AC for the downstairs was not working. They technicians came out and replaced the fan motor and the capacitor. I’ve been with American Home Shield for five years and it’s simple but my cost goes up every year. Also, everyone should know and understand that you don't get to pick your service provider. It's assigned to you.
We had a claim for a drain stoppage that was in the basement. Joe Lay & Sons Plumbing came, snaked the drain, flushed it, and everything worked. They probably weren't there about maybe an hour and a half, and they corrected it that day. The two technicians seemed to know what they were doing, were cordial, and prompt. I have a sign on my door that says you have to have a mask to enter. They had them on when they showed up. The only problem I had was communication. When I talked to the people on the phone, not everybody spoke... read more
I've been with American Home Shield for three years and I’m satisfied. Submitting a claim is smooth and besides keeping the rate the same, everything else is good. I had an LED light on the temperature readout on my refrigerator and the upper left corner light wasn't lighting so you couldn't see the full number. I filed a claim and they sent Appliance Protection. I had them before for a couple other issues and they do the repair well but it takes a length of time for them to process, get the part and then to come back out. T... read more
American Home Shield sent Patriot Plumbing for my dishwasher and my garbage disposal. There was leaking water out of the dishwasher and the disposal stopped working. Patriot Plumbing was great. They came in. They called us beforehand to let us know they were on their way. They showed up when they said they would. They worked really fast and solved the problem in two minutes. They showed me what the simple solution was.I did the claim on the AHS website. It was easy to use. The only downfall I've had with American Home Shield... read more
The contractors that came for our heating issue resolved it. I got lost in the shuffle a little bit. He needed to pick up a part because it wasn't readily available. Then he got really busy because it took a little digging on his part to find it. But in the end, it all worked out 'cause they got everything back online before the cold weather hit. AHS is good. I've had three claims over two years. We bought an older home. The first one was horrible and I complained. Now, I get treated great completely. They couldn't be better... read more
I like that you can get a call back instead of having to wait on hold, because last time I called the hold time was 50 minutes. The representative I spoke to helped me arrange a recall for a broke water heater that was not resolved with the first repair. I had yet to see if the second repair will fix the problem. I like their online services, it's easy to make a new claim.
I've been off and on with Home Shield for the last four years, but I grew up with them in my house pretty much my entire life. Morgan Henry found the fridge as unfixable. I've submitted the order form for a new unit. It went through a checklist. It was a very smooth and simple process. Even if Morgan Henry had been able to fix it, the workers were very professional in the way they came in and handled themselves. I like that Home Shield has the option to call back. But for those people that are just headstrong, like, “Estimat... read more
When my oven was not heating up, everything was done online when I submitted a claim to American Home Shield. For the most part, submitting a claim has been simple. However, if I have any questions, it's very hard to get a hold of someone from AHS. Still, my wife was impressed with the service provided by the contractor they sent for the oven. He was able to fix the problem within the day that he came.I had an incident before with my plumbing and I was dissatisfied with the initial contractor that was sent to my house. I tal... read more
My light in my kitchen won’t come on. I have to keep moving the switch up and down. So I called AHS and they were great. The tech was excellent when he came out. I also had a claim with my toilet and the contractor came right on time with that. This summer, my air conditioner condenser, and the contractor came right out for that too. So I love their service. I tell a lot of people about it. I’m gonna redo my contract with them. They're pretty good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,001 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.