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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The freezer stopped working. All my stuff went bad. Home Shield was pretty quick to act. They scheduled someone. And then, the person called me right away. N & K Appliance Service came out within a couple of days. The tech did a temporary fix, which got my icemaker working. He then came back three or four days later to do a program fix. Just say what's going on and Home Shield would send someone out. There is not much communication between me and them. It's really me and whatever vendor they choose. However, it would be easi... read more
My air conditioner was blowing hot air and so I called American Home Shield. Their contractor came and fixed it the same day. He was a very good and nice young man. It was a great experience.
My recent experience with AHS was a long claim because the contractors had to come back three times. They couldn't get the dishwasher to work properly. I had them bring another dishwasher and place that in. Once they pulled the other dishwasher out, they found the problem. But they had already put a new dishwasher in. The technicians were very nice. They tried their best. The new one is fine. But unfortunately, he said, "The bad news is I took this out and now that I found, I could fix it. Tell American Home Shield you need ... read more
The garbage disposal went out. American Home Shield sent Draingo came out, and everything went lovely. The techs were keeping their distance and they wore masks. American Home Shield is a pretty good service. Submitting a claim is not difficult. You can do it online or you can call.
The insulator in the attic wasn't working, so we had some moisture in our attic. I went online to the homepage of American Home Shield, and then I clicked a couple of questions, answers, what the problem is. They said, "Okay. Our personnel’s gonna contact you within 24 hours." The electrician did. Everything was great. The contractor sent was great. I like her. She was funny. So, it was good. She fixed everything. We have the best experience always with AHS. They are always quick and good. I am happy and I hope it will conti... read more
I love American Home Shield. They've been a wonderful company. Every time I've had a claim, they've had excellent people come and take care of my needs. My only problem with them is that I've been waiting a month now for them to refund me. I had one service call and then I cancelled it. But I've been with them 10 years now and everything else has been perfect.When filing claims, sometimes I do it online, sometimes I do it by a phone call and open a ticket. It asked what it falls under and I'd say yes. Then usually within 24 ... read more
The guy came out and fixed the air conditioner when it stopped cooling. He was very nice and professional. They were very timely. So everything went well. I love American Home Shield. It works right when I need it, so I haven't had any issues.
We've had a couple of claims with AHS and it's all been fine. They've been good and on the website, it's easy to make a claim, which is nice. A contractor came out for the microwave and they needed a part but they were sent the wrong part. It's been a month now and I'm still waiting for the part. But the tech was great.
American Home Shield is not too good with air conditioning. I live in the sticks and the closest contractors in our area say they would never do business with American Home Shield. They hate them because AHS lowballs them. For my AC claim, AHS had to send someone from 70 miles away. AHS just kept wanting to patch my unit that was 20 something years old for five years in a row. Air conditioners are high-dollar items. I had to pay for half of the cost for the replacement unit I got. I told AHS to tell me how much they would pa... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,004 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.