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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a leak through the plaster in my basement's ceiling which damaged it. Lockhart Plumbing & Remodeling was sent by Home Shield to handle the issue. The techs came and they had gloves and masks on. They had to cut out the opening to find the leak and then replace all of the things that were leaking. They found that there was a connection pipe that had a crack in it. It took them a couple of hours to fix things. I've gotten good service so far with AHS. They’re quick to respond.
AHS has been a good company for us with rapid response. However, when callingby phone, the wait is far too long. I waited for at least an hour. For some reason, my last washer repair request is still pending for a provider. It has been 48 hrs.
There was an issue with our top stove and Home Shield set up an appointment with Sharper Service Solutions. The first time they came out was to evaluate our top stove. The tech made a determination that a couple of parts were needed for the burner because one of the electric burners wasn't working. He ordered the parts and they came out again. As soon as they were here, he replaced the part, lickety-split, and it's all good. The only drawback is that I had mentioned when I submitted the claim that one of the burners wasn't w... read more
DrainGo replaced my water heater that was leaking. They did a very professional job. They came in one day, assessed it, and got approval, and then installed it the next day, which was wonderful. It's been running great. Submitting the claim with AHS was pretty easy. But on couple occasions, it took a long time for them to respond or to approve the work that needed to get done. When I lost my main water line coming in two days before Thanksgiving, it took almost two weeks for them to respond. So a faster approval process woul... read more
The turnaround time for my AC claim with Home Shield was real fast. I called in and the rep I spoke with was nice. Then, AC Wizard came out. The tech checked everything and he explained to me that everything was working fine. He checked up in the attic and he checked the furnace. He couldn't figure out where I was smelling a fume and he said it might have been something outside that was coming in. Other than that, everything went fine. He had his mask, he put his slippers on his shoe, and he had gloves.
With Home Shield, I like the convenience that everything is covered. I don't have to worry about it. We called previously with Home Shield for our air conditioner that was leaking and they sent someone. The first company told us that all we needed was to change the filter and it would go away. It did. Eventually, we changed the filter. It went away for about a week, and then started leaking again. We’ve been using the AC almost every day for about four weeks. We called again and this Gibson Air tech that came out did a lot m... read more
My garage door got stuck up and wouldn't come down. I submitted a claim to American Home Shield and they sent #1 Garage Door to do service. The tech was great and the repair was finished in one day. We have an older house that can have problems and having American Home Shield has been really good for those. They've been very prompt with getting somebody out to us.
The Lindsay Company came and did their job. They were punctual and professional. They wore their mask and stayed away. They checked my gas pipes and stuff in the house. Home Shield didn’t cover it. But so far, I’ve been pretty happy with them. They got somebody out here promptly. Also, I’ve been satisfied with the people that they have sent out.
Blue Water Plumbing communicated well and they were so quick. Everything was good. They called the very day which doesn't always happen. It was beautiful. Once they got the scope of the problem, they immediately communicated with me exactly what they were gonna do, that they're gonna get back in touch with American Home Shield, and that they would order a new one. They stayed in touch with me the whole way. They told me it had been ordered, showed me which one, sent me a picture and then they got back in touch with me to tel... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,394 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.