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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Having American Home Shield is very convenient because I'm a single parent. I don't like waiting and I don't like going out trying to find all this stuff. I would rather just call. If they can get the people out to me, I have the money and I'm gonna go and pay it. I get a warranty with it too. The only thing I don't like is the claim with the air conditioner. They make you pay for the freon and I feel like I shouldn't have to pay so much money. That's a ripoff for people. It's like I'm paying them to do the job. One company ... read more
I had a plumbing issue with American Home Shield and everything went well on the claim. I had a leaky pipe underneath the cabinet in the kitchen. The guy from HCD Sewer and Drain who came out was a pretty nice guy. It didn't take long for him to come out, and he was early. So that was even better. He had a mask on. Me being Chatty Cathy and him being chatty David, we were talking so much. But it didn't take him long at all to resolve the issue. I was comfortable with him. I will use them again. I've used American Home Shield... read more
I signed up with American Home Shield somewhere in April, and I'd have to have a 30-day waiting period. I've had one claim and they've been good. They took my claim late in the evening and gave me instructions. I called in the morning and the guys were here by 12 o'clock which was great because here where we live, it gets to 120 easily. They spoke to me, went out and did the job, and afterwards told me they were done and left. They were professional. They found something that was wrong and repaired it and our air conditioner... read more
It was to setup an appoint and the tech showed the next day ahead of schedule. He was polite and knew exactly what he was doing along with getting the job done.
I had to close our door manually because it wasn't closing. The contractors that came replaced the sensors. It is an old door, so the spring needs lubrication. They took care of it and it has been working perfectly since I got the service. Submitting claims to AHS is not a problem because I can always do that via the internet. The difficulty is finding the time that they can come on my schedule usually, 'cause I have two jobs and I'm hardly ever home. My sister that lives with me is disabled, so she cannot attend to whoever ... read more
The water heater was leaking and I had slow hot water flow. Service Mechanical came out and the tech checked everything. He determined that whoever made some changes to the piping, the pipes were incorrect. However, the contractor told me that the claim was denied because they didn't cover people's work that was done on something like that. Home Shield didn't let me know that the claim was denied. I had to find out from the company. I did not got any feedback from Home Shield. But other than that, it wasn't a long drawn out ... read more
I feel comfortable with American Home Shield. I haven't really used them but I have them because I'm the only one at home. I have to have somebody that can help me. I had a friend that had them, and she loved them. I didn't know anything about them and that's how I got them. They do well and everything with them has been great. They always will ask me if I have a question. The fees are good too. I only pay $60-something a month. When the air conditioner wouldn't come on, the contractor came out the very next day so that was ... read more
Everything was great when the contractors came out recently for our claim with AHS. The problem was a hole in the pipe from the kitchen and it was going down to the front door. The contractor was great. He explained it, did his job, didn't take long to do the job and was very helpful. The service of AHS is beautiful. We have another claim. We noticed the problem with our air conditioner on Saturday morning and we called American Home Shield and they sent somebody out on Monday. He had it working. But he also had said that it... read more
Submitting claims with Home Shield seems to be okay, but in the description of what the problem is, have a comment field so you can write out specifics as to what is going on. We used them once for our rekey and then now for the air conditioning. Both times were good. The guys from Metropolitan Heating & Air were awesome. They knew exactly what to look for. They checked out my main unit for me as well after I said that I thought there might be something there. The issue turned out being a blown capacitor. They were in and ou... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,390 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.