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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When you call them they get the job done.
I've been with American Home Shield for five years now and things have gone amazingly well. They respond within a reasonable time and their technicians are very good. Recently, I submitted a claim to them for my Whirlpool refrigerator that was broken and they sent Bennett Appliance. I told the tech from there that unless he was completely safe with gloves and a mask, I can't let him in.The techs came with masks and stayed their distance. There was six feet between us the whole time they were here. The techs were very conscio... read more
Overall, I'd say our experience with American Home Shield was quite good. After dealing with the company's overseas customer service department, the response to our situation improved dramatically after we began working directly with AHS's regional Territory Manager and Service Resolution Specialist. These local representatives were very responsive and helpful and followed up with us frequently. We ended up taking advantage of AHS's upgrade program to replace our outdated and worn-out AC and furnace system at a significant d... read more
It has a system they seem to always come through takes a few minutes on the phone on line doesn’t work for me they. Gould have more people that are knowledge to get the ball rolling
Pretty easy to find contractor, good contractors visited home for repairs
TIMELINESS, AND THE PRODUCT OF THE WORK COMPLETED
The guy from Legacy Appliance was great. I had no problems with what he did but we have a Samsung refrigerator that has a defect in it and he wasn’t allowed to fix it. He said we were gonna get a letter from American Home Shield so that we could take it to Samsung. But we haven’t gotten it yet and it's been a couple of weeks now. It’s a defect in the icemaker. They didn’t insulate it properly and the whole thing freezes up and it’s frozen still. It was an engineering defect and there’s really nothing the tech could do about ... read more
Because I had to do a follow up call to get the second part of the repair done. The first rep I talked didn't do what he said he would so I had to call the repair shop myself to coordinate it. The second rep did follow up and got the repair completed.
We are so glad we purchased the policy. We live in Seattle and our home that has this policy is in North Las Vegas Nevada. We have used this 5 times since we purchased the house at the end of Feb 2020. Every business that has worked at our home has been willing to work directly with our renters once I have opened a case. I have had great feedback on each repair person. And in every case the repair was done same day or next day from opening a request. Can't live with out this policy if your home is in a different state!!!!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,275 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.