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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My assistant has American Home Shield and she told me about a time when her HVAC system went out. She contacted American Shield and did not have any issues. She said it ended up having to be replaced. After that, I thought at least for my major items, I would cover those with American Home Shield. Recently, Sears came out. The initial issue was my oven had stopped working and we were smelling gas. I had the gas company come out and the technician pretty much narrowed it down to it being an igniter in the oven. When the techn... read more
My sink was clogged and my garbage disposal wasn't working. I submitted a claim online to American Home Shield and they set everything up. It was straightforward to get an appointment. Their contractor Myers Comfort Specialists gave me a date for the next week but ended up coming the following day. The tech was quick and he had a mask on. He replaced the garbage disposal and now things are working perfectly.
The thermostat doesn't hold the temperature that we set it at. When you set your thermostat, your home is supposed to be that temperature, but ours was going up hotter and hotter. It was going up higher than what we set it at. So, Comfort First came out and looked at things, came out to check the Freon and make sure the filters were clean and different. They did recommend to change the filter and see how that does now. Comfort First was out yesterday for the second time. The first time they came, and it happened again. This ... read more
Completely satisfied with AHS for its timeliness, professionalism, choice of contractors, and customer service. Customer service representatives answers phone readily, set up contact with contractors and with in minutes an email is sent to customer confirming appointment for service.
There were a few things that Elite Experts Appliance Services came out for and fixed. Our refrigerator started leaking water. It covered the whole floor in the kitchen. Then my washer and dryer were not working. They were not drying. It would stop in the middle of the spin. The heat of the washer and dryer wasn't drying the clothes all the way. I called American Home Shield. I was given a window when I would hear from the contractors.Elite was exceptional. It was a very busy time even for a warranty company because I was on ... read more
My toilet was not flushing right and my garbage disposal had to be replaced. I called American Home Shield and they had a tech from Central Ohio Home Maintenance come. He was really good. He fixed the problem and that's all that matters. Also, I always speak with a live person when I submit claims and they're good.
I've had 2 claims since I've been with American Home Shield and submitting them has been pretty easy. When my garbage disposal was stuck, a tech came in 2 days and fixed it. He was a really nice guy.
AHS serves us any time that I need them in excellent, quality services. The only issue is that each year, the price increases for me. I have paid for several years and my price is always more for me than for a new customer. I feel it's unfair. I asked them a lot of times, they said, "No, the property value changed, everything changed, we need to increase." We had an air conditioner issue recently. The contractors got to the site and fixed the issue. However, I needed the report and nobody sent the report. Finally, they sent ... read more
We bought our house last year and we had a protection plan with AHS. Within the last few months our furnace and air conditioner went out. AHS sent out technicians to fix our problem with minimal out of pocket. We are very impressed with the excellent service and plan to extend our contract when it is up for renewal.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,631 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.