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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We find it difficult to submit the claim to American Home Shield over the phone. It’s more efficient and we get a more rapid response when it is done online. When the technician from Above and Beyond Appliance Repair came out to repair our washing machine, he was very good but it took him a long time. Once he figured it out and ordered the part and reinstalled the part, it was fine. I’ve been with American Home Shield since 2017 and the trade fee hasn’t changed but the price keeps going up every year without any explanation.... read more
I had just bought the home in December, and I wanted to have my air conditioning checked to see that there were no problems. And because my Realtor had gotten me a year warranty, I had to get it done this year. So, I called American Home Shield, and they said they would get in contact with somebody. By the end of that day, I got an email from them, and C and R was out by the next day. So, I was very pleased. The tech said everything looked fine.I had another claim soon after I moved in. I went under my vanity in the bathroom... read more
The contractors worked on the ceiling fan when it stopped working and the technician did wonderfully. He said that dimmer switches don't work well with the fan so he replaced that. And luckily came on along with the light, and it was great. The guy was very professional and I would definitely like him to come out again if I have any more problems with fans or electrical problems. Overall I was very satisfied with American Home Shield.
AHS claims process was extremely easy and the website was pretty intuitive. Assigning someone or finding someone might take a little bit, but it’s not that bad. In my case, the issue was kind of urgent. I went out of my way and called the contractor and tried to expedite their visit. They were booked and gave me a window two days out. I said that that was not acceptable and that was gonna have to call someone else. They moved things around and came quickly. My experience was very positive. Someone may have tightened the pipe... read more
We filed a claim with American Home Shield because our hot water heater was leaking and not functioning. I went online to do it and their website was good and easy-peasy. With everything going on, they said it could take a couple of days to a week which was fine. Sinclair was very professional. They were in and out and got the job done. They were good.
I like having coverage with American Home Shield for the cost-effectiveness of it. Recently, the hot water heater leaked. The technician from Moos Residential and Commercial Plumbing came out and was very good. We got a new water heater now.
It was a great customer experience. The problem was resolved with ease. The customer service was excellent. The technicians wore their PPE, cleaned up and removed all trash. It was great!
There was a loud noise but the AC wouldn’t cool, and it ended up being the motor. My wife called the 1-800 number. It was our first warm deal and everybody turned on their ACs and it was Memorial Day Weekend. Friday night is when it hit, so the contractor could not squeeze us on Saturday, but then they did Tuesday after the holiday. But it was completely understandable and they did it in the morning. They had to order a part and they got it in a day and a half and installed it the next day. I'm in Chicago and it has been col... read more
The contractors that AHS sent for our AC showed up on time. They checked the system out. They told me it was working properly. It’s a new system that American Home Shield put in last summer. My wife felt it was noisy when it was on, and they felt it wasn’t. It was operating normally. The only complaint I have with AHS was that the monthly premium almost doubled from last year to this year. It’s expensive. I like American Home Shield and I had it for a good number of years. They’ve done really well by me, but it was a surpris... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,451 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.