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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Had two claims thay both were taken care of in a timely manner.Both were done when they said it would
Business response:
Hi Mark, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!
They’re there when I need them! I get quick professional service each time.
Business response:
Hi Lucila, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.
they have always been on time, they call to make an appointment, and since I only use them who am I rating them against.
Business response:
Hi Mrs. Phillips, thank you for taking time to rate your AHS experience. We are so pleased to hear about the prompt and efficient service you received. Thank you for letting us know how we are doing. You feedback is valued and appreciated.
Customer Service can be improved upon. I had a hard time understanding a non English speaking representative. She was very polite but her lack of knowledge was soon in her choice of words used to assist me. I found it very difficult to understand her and follow her reasoning.
Business response:
Hi Matasha, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
Great trouble free service. Never had any issues
Business response:
Hello Ian, I am happy that you were happy with your experience. Although we hope there are no issues with anything in the home in the future, we are here to service you anytime you need us. Thanks for continuing your business with us. Take care!
My issue was 1/2 fixed. The service technician was friendly, but we found out a week later that the problem still exist.
Business response:
Hi A. Oliver, Thank you for letting us know about the delay. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
So far, so good, although I have only been in my new home a month. Long hold times on the phone, but you can schedule online. Unfortunately, my gas fireplace wasn't covered - it isn't working and so that is a big disappointment. They are generally friendly on the phone. Response times from the professionals they hire are very good, and the issues have been resolved quickly. I am glad I purchased the warranty!
I've used them several times & have been very happy with the results.
Business response:
Hi Pat, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.
Very helpful and quick responses to questions/issues.
Business response:
Hi Laxman, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 96,026 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.